VP of Services – Delivery

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🕒 Dezembro 22, 2025

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Brightfield

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2006

🤝 B2B

💳 Fintech

AI • B2B • Fintech

A Brightfield é uma fornecedora líder de inteligência de mercado para a força de trabalho estendida (extended workforce), utilizando sua plataforma de IA, o TDX, para ajudar empresas globais a identificar e capturar oportunidades de economia nos gastos com força de trabalho contingente. Ao automatizar tarefas que consomem tempo e possibilitar análises de SOW (Statement of Work) com profundidade, a Brightfield capacita as organizações a negociar contratos com fornecedores com maior segurança e a alcançar ROI significativo em diversos setores, incluindo saúde, tecnologia e serviços financeiros.

Descrição

• Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth. • Own services revenue targets and support software expansion opportunities. • Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality). • Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale. • Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle. • Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators. • Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks). • Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution. • Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards. • Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments. • Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team.

🎯 Requisitos

• 10+ years of experience leading services and delivery teams in B2B SaaS, technology, platform, and/or data/analytics environments. • Experience in implementing and delivering data, analytics and AI solutions. • Experience in managing a services P&L and services pricing structures. • Proven track record scaling services in a way that improves time-to-value, customer satisfaction, and delivery predictability. • Strong operational discipline, building the systems, metrics, and cadences that make delivery measurable and continuously improving. • Experience developing delivery playbooks and packaged offerings that are repeatable, outcome-oriented, and easy to sell and deliver. • Exceptional customer presence and executive communication—able to guide senior stakeholders through complex implementations and delivery moments. • Demonstrated ability to lead cross-functionally and influence outcomes across Customer Success, Sales, Product, and technical/data teams. • A builder’s mindset: you’re comfortable creating structure where it doesn’t yet exist and iterating quickly based on what the business needs. • A people-first leader who sets high standards, coaches effectively, and builds an accountable, collaborative, remote-friendly culture. • Comfort operating in ambiguity and prioritizing well in a fast-paced environment where both customer needs and internal priorities evolve.

🏖️ Benefícios

• Equal Opportunity Employer • Celebrates diversity • Committed to creating an inclusive environment