Senior Manager, Consumer Tools and Technology

🕒 Setembro 3

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 13%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Brightspeed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2022

💼 Consultoria

📦 Logística

📡 Telecomunicações

💰 $500.000.000 Private Equity Round em 2023-05

Consulting • Logistics • Telecommunications

A Brightspeed é uma provedora de serviços de internet de fibra que oferece planos de internet de alta velocidade sem contratos anuais ou taxas de rescisão. Eles oferecem uma variedade de planos, incluindo um plano de 2 Gig para streaming, jogos, videochamadas e uploads e downloads sem esforço, um plano de 1 Gig para múltiplos usuários de alta largura de banda, um plano de 500 Mbps para streaming em HD e jogos competitivos, e um plano de 200 Mbps para pequenas residências. A Brightspeed enfatiza o fornecimento de internet rápida e confiável com preços transparentes e está focada em expandir a conectividade para áreas desassistidas. Eles oferecem promoções especiais, como três meses de serviço gratuito para novos clientes de fibra.

Descrição

• Lead the strategy, delivery, governance, and continuous improvement of operational tools, technology, business processes, and order flow governance • Serve as business owner for operational technology initiatives supporting Sales and Care and Customer Success organizations • Partner with Information Technology, Product, Sales, Customer Care, and Operations teams to identify needs and define system requirements • Oversee testing, validation, quality assurance, production readiness, and technology implementation • Lead the Tools, Tech and Process organization consisting of two managers and one specialist • Own the roadmap for Sales, Customer Care, and Order Operations technology • Drive automation, workflow improvements, operational documentation, adoption plans, and continuous system optimization • Lead the Order Flow Operations organization and enterprise governance of customer orders from submission through completed installation • Coordinate the enterprise Order Flow War Room and cross-functional resolution of high-priority order issues • Manage operational governance for a monthly order pipeline exceeding 40,000 customer orders • Reduce order fallout from approximately 25% to below 10% • Improve order quality and install readiness, reducing avoidable dispatches and contributing to more than $2 million in projected annual savings • Develop root cause analyses, corrective actions, exception-handling improvements, dashboards, operational reporting, and KPI monitoring • Facilitate cross-functional operational reviews and executive War Room sessions • Lead Lean and continuous improvement initiatives using automation and technology • Drive accountability, change management, executive communications, leadership development, and customer-focused operational excellence

🎯 Requisitos

• Bachelor's degree in Business, Information Systems, Operations, Engineering, Computer Science, or related field • 7–10 years of progressive leadership experience in Sales, Sales Operations, Technology, Business Operations, Telecommunications, or Customer Operations • Experience leading business technology initiatives and operational transformation programs • Demonstrated experience gathering business requirements and partnering with IT organizations • Experience leading User Acceptance Testing (UAT), business validation, and production deployments • Strong knowledge of operational workflows and order management systems • Experience leading cross-functional operational governance • Strong analytical, problem-solving, and organizational skills • Advanced experience with Power BI, Tableau, SQL, Excel, or similar reporting tools • Lean, Six Sigma, Agile, or Product Management experience preferred

🏖️ Benefícios

• Competitive compensation • Medical insurance • Dental insurance • Vision insurance • Life insurance • Employee assistance program • 401(k) plan with company match • Voluntary benefits • Paid time off programs • Wellness support covering physical, emotional, and financial health • Flexible work arrangements depending on position, business needs, and individual circumstances • Technology enabling team connectivity • Hybrid workforce environment • Equal opportunity and inclusion initiatives • Reasonable accommodation for applicants with disabilities/veteran status