Engagement Plus Manager

🕒 Agosto 24

🌵 Arizona, Colorado, +1 estados a mais – Remoto

🌵 Arizona – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Brookdale

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1978

🏨 Hospitalidade

🍽️ Alimentos e Bebidas

💼 Consultoria

💰 Post IPO debt em 2025-01

Hospitality • Food & Beverage • Consulting

A Brookdale é uma grande empresa de moradia para idosos com sede nos EUA que opera e administra centenas de comunidades residenciais oferecendo assistência ao idoso, cuidados com a memória, moradia independente e serviços relacionados aos residentes, focados na qualidade de vida e bem-estar. Com mais de 25. 000 colaboradores e mais de 570 localidades em 41 estados, a Brookdale enfatiza o cuidado, a hospitalidade e o suporte voltado para a comunidade, enquanto recruta funcionários, oferece benefícios e promove um ambiente de trabalho diversificado e inclusivo.

Descrição

• Direct ongoing support, resources and guidance to assigned regional local and district teams and community Resident Engagement associates through meetings, conference calls, site visits and individualized coaching • Support corporate initiatives involving resident program standards, budgets, policies, resources, guidelines and training manuals • Implement, communicate and promote a person-centered engagement approach based on residents’ interests in Brookdale-owned and managed communities • Support and manage the Brookdale engagement mentor program and provide professional development to assigned mentors • Partner with District team members and community leadership teams to determine and reach business goals • Maintain resident engagement philosophies, standards and objectives within the assigned region • Provide financial oversight of the Resident Engagement budget in relation to community performance • Communicate with regional, district and community leadership regarding standards compliance, recommendations and development plans • Provide Resident Engagement support, consultation and follow-up to community Executive Directors, including site visits and interviewing final candidates for resident program positions • Document and submit site visits with action plans and next steps • Welcome and support new Resident Engagement associates and connect them with mentors for onboarding and ongoing education • Implement innovative company initiatives, pilots, programs and events across the assigned region • Plan and facilitate monthly regional EngagementPlus planning calls for staff training, support needs, programming ideas, standards, policies, procedures and new initiatives • Coach and mentor community Resident Engagement associates across groups, resident-led clubs, individual pursuits and external partners • Support, train and monitor community Facebook editors for quality and compliance • Facilitate mentor-program professional development, training, meetings, company initiatives and planning calls • Oversee interviews and site visits for new mentor applicants • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s Degree (B.A.) from four-year College or university and minimum of five years of relevant experience and/or training; or equivalent combination of education and experience required • Strongly preferred: experience in a senior living environment with direct experience in resident programming, including programming for residents in multiple levels of care • Strongly preferred: operational leadership including multi-site experience • Ability to travel overnight up to 75% of the time • May be required to work extra hours and/or be on call during off hours • Extensive knowledge, interest and demonstrated ability in program planning for older adults • Commitment to maintaining and enhancing the dignity, quality of life and optimum functioning of older adults • Excellent verbal and written communication skills • Excellent interpersonal and team building skills • Computer knowledge • Good judgment and enthusiasm • Excellent organizational and planning skills • Ability to work with frequent interruptions and manage simultaneous priorities • Efficiency in successfully completing work assignments • Knowledge and support of the Community's philosophy and objectives • Flexibility and openness to change • Knowledge of current regulatory standards • Ability to perform listed physical demands, including standing, walking, sitting, reaching, stooping, kneeling, crouching or crawling, talking, hearing, and vision • Brookdale is a drug-free workplace

🏖️ Benefícios

• Medical, Dental, Vision insurance • 401(k) • Associate assistance program • Employee discounts • Referral program • Early access to earned wages for hourly associates (outside of CA) • Optional voluntary benefits including ID theft protection and pet insurance • Paid Time Off • Paid holidays • Company provided life insurance • Adoption benefit • Disability (short and long term) • Flexible Spending Accounts • Health Savings Account • Optional life and dependent life insurance • Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan • Tuition reimbursement • Annual bonus incentive for full-time associates in the role • Naturalization fee advance up to $725 for qualified associates with at least one year of service • Professional development opportunities • Ongoing programs supporting health and wellness • Robust training program