Service Delivery Manager

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bswift

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

👥 RH Tech

🏢 Corporativo

💰 $51.000.000 Private Equity Round em 2014-04

HR Tech • Enterprise • AI

A bswift é um provedor líder de soluções para administração de benefícios, oferecendo um conjunto abrangente de tecnologia e serviços para ajudar empregadores e seus funcionários a maximizar seus benefícios de saúde e bem-estar. Ao aproveitar a mais recente tecnologia e estratégias de engajamento personalizadas, a bswift melhora os resultados de saúde e a satisfação dos funcionários. A empresa é reconhecida por seu uso inovador de IA para facilitar o registro contínuo de benefícios e melhorar o atendimento ao cliente. Recentemente, a bswift expandiu suas capacidades por meio de aquisições estratégicas, solidificando ainda mais sua posição como um parceiro confiável para empresas que buscam melhorar seus programas de benefícios aos funcionários.

Descrição

• Deliver an exceptional client experience by supporting employers and their members on Evive’s personalization-focused SaaS platform. • Blend client relationship management, platform configuration, data analysis, and cross-functional collaboration to ensure client’s Evive environment is accurate, optimized, and effective. • Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup. • Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, and communication logic. • Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies change. • Ensure consistent delivery of Evive personalization features, including journey pathways, nudges, recommendations, and outreach communications. • Serve as the primary day-to-day point of contact for clients using the Evive platform. • Respond to client questions and incidents in a timely and accurate manner. • Research and resolve inquiries related to eligibility data, personalization logic, and health journey outputs. • Test client-specific Evive configurations, including data mapping and communication workflows. • Partner with product management, engineering, data operations, and call center teams to support successful deployments and smooth onboarding.

🎯 Requisitos

• Bachelor’s degree or equivalent professional experience. • 5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology. • 2+ years of experience managing projects or implementations in a SaaS environment. • Strong technical aptitude with comfort navigating personalization engines, eligibility files, and data-driven systems. • Advanced proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, and data validation. • Excellent written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences. • Strong analytical and problem-solving skills with a data-driven mindset. • Highly organized, detail-oriented, and reliable, with strong follow-through. • Ability to work effectively in a fast-paced, evolving, and sometimes ambiguous environment. • Collaborative team player with a passion for customer success and operational excellence.

🏖️ Benefícios

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.