Director, Operations

Vaga não está no LinkedIn

🕒 3 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $125.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Bloom

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2018

👥 RH Tech

📚 Educação

🤝 B2B

HR Tech • Education • B2B

A Bloom é uma empresa de consultoria completa de RH e DEI que se concentra em ajudar as empresas a criar melhores experiências de trabalho. Desde 2017, a Bloom tem fornecido serviços de RH fracionados, treinamento em diversidade, equidade e inclusão, e soluções de recrutamento personalizadas para atender às necessidades de seus clientes. Com a missão de construir equipes inclusivas e eficazes, a Bloom visa transformar culturas no local de trabalho e melhorar as experiências dos funcionários por meio de políticas estratégicas de RH e suporte dedicado.

Descrição

• Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders. • Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns. • Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays. • Drive volume forecasting, labor staffing, carrier capacity, and contingency planning for peak periods. • Build and maintain the operations scorecard and deliver regular performance readouts to leadership. • Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance. • Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI. • Build, manage, and develop the Operations team as it scales. • Support leadership on channel expansion, launches, and new 3PL onboarding; partner with Product, Marketing, and Growth on launches and demand-driven volume.

🎯 Requisitos

• 7–10 years of experience in DTC/eCommerce operations, fulfillment, logistics, or supply chain, including senior or lead-level scope. • Proven experience managing 3PL partners and multi-node fulfillment networks at scale. • Business acumen with the ability to partner effectively across Finance, Product, and Marketing. • Strong working knowledge of OMS and WMS platforms; proficiency in Excel/Google Sheets • Track record of leading cross-functional operational initiatives that delivered measurable cost, speed, or accuracy improvements. • Experience with peak-season planning (volume forecasting, labor staffing, carrier capacity) in a high-growth environment. • Experience supporting cross-border (Canada/U.S.) operations preferred. • Experience managing Customs (Duties & Tariffs) and Imports (Taxes) is an asset. • Proven ability to manage & find efficiencies in optimizing inventory management costs while minimizing lost sales and out of stocks. • Clear understanding of and ability to proactively communicate supply chain KPIs.

🏖️ Benefícios

• Annual salary range: $125,000–$175,000 • Performance bonus • 3 weeks paid vacation per year • 5 additional flex days • Health benefits • $250 annual period & menstrual wellness budget • $1,000 annual Poppy & Peonies product allowance • $400 home office setup allowance