Director, Field Service – Operational Excellence

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DHC Automated Gate Services

SiteLinkedInTodas as Vagas

1 - 1 funcionários

🔧 Hardware

🔐 Segurança

Hardware • Security

A DHC Automated Gate Services é uma empresa do Reino Unido especializada na instalação e manutenção de portões automáticos, oferecendo serviços de automação, instalação e reparo de portões em toda a região Noroeste (Cheshire, Grande Manchester e Norte do País de Gales). A empresa proporciona suporte de chamada de emergência 24 horas para avarias e arrombamentos, fornece produtos de automação de portões através de parceiros e atende clientes residenciais e comerciais. Eles também se envolvem em patrocínios comunitários locais, como o patrocínio de uma bola de jogo para o Stockport County FC.

Descrição

• Lead all field service operations and enforce consistent service, safety, and quality standards • Directly manage a team of regionally based Manager, Field Services • Own the Field Service Center of Excellence including scheduling, dispatch, quality, closeout, and billing readiness • Build, coach, and develop high-performing field service and COE leadership teams • Ensure field teams are properly staffed, trained, and equipped with tools, systems, vehicles, and PPE • Own field service safety performance and ensure compliance with OSHA and regulatory requirements • Serve as the senior operational owner for strategic and nationwide customers • Partner with Sales and account teams to support contract execution, escalations, and retention • Support EBITDA performance through productivity, labor utilization, and billing accuracy improvements • Partner with Finance to accelerate work closeout, billing timeliness, and revenue realization • Collaborate with Regional Operations, Safety, HR, IT, Fleet, and Supply Chain teams • Lead operational improvement initiatives, system implementations, and growth initiatives

🎯 Requisitos

• Bachelor’s degree preferred or equivalent operational leadership experience • 8+ years of progressive field service or operations leadership experience • Experience leading geographically dispersed field service organizations • Strong knowledge of field service operations, scheduling, quality systems, and work order management • Demonstrated safety leadership and regulatory compliance knowledge • Strong financial acumen with experience improving productivity and margins • Experience supporting or managing large, nationwide customer relationships • Proficiency with ERP and field service management systems • Ability to travel up to 50%