Account Manager

🕒 Julho 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Businessolver

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

💰 Private Equity Round em 2021-12

Businessolver, fundada em 1998, é uma parceira confiável em tecnologia de administração de benefícios. Com mais de duas décadas de experiência, nossa missão é encantar os clientes transformando a administração de benefícios em uma jornada contínua, impulsionada por nossos valores fundamentais. Nossa plataforma proprietária oferece uma experiência personalizada de benefícios para os colaboradores, capacitando a tomada de decisões informadas e o controle de custos. Recentemente, a Businessolver incorporou a Workterra, o The Capstone Group e a ComplianceDashboard ao seu portfólio de empresas e produtos. https://www.businessolver.com/news/businessolver-announces-key-acquisition-of-the-capstone-group/

Descrição

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints • Manage and facilitate client calls and new client administrator training • Maintain all client documentation such as Standard Operating Procedures and process related documentation • Engage in ongoing educational opportunities on product releases, updates and system functionality • Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed • Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity • Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service • Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team • When it comes down to it, make them love us…a lot!

🎯 Requisitos

• Bachelor’s Degree in Management or Communication preferred • 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry • Must have strong understanding of consumer spending account administration and the impact it has on the industry • Consumer accounts system(s) knowledge is critical to success • Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization • Ability to lead client meetings, deliver presentations, and establish relationships • Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform • Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer • Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, high-pressure period • You must be a resourceful and creative problem solver – constructively working with team members to find solutions • Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients.

🏖️ Benefícios

• This role is eligible to participate in the annual bonus incentive plan. • If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package.