Adoption and Change Management Consultant

🕒 Outubro 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💼 Consultor

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Bytes Software Services

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501 - 1000 funcionários

Fundada em 1982

🔒 Cibersegurança

🏢 Corporativo

💰 Private equity em 2020-02

Cybersecurity • Enterprise

A Bytes Software Services é uma fornecedora de serviços e soluções de TI com sede no Reino Unido que auxilia organizações na adoção, gerenciamento e segurança de tecnologias de nuvem e de locais de trabalho modernos. A Bytes oferece serviços de cibersegurança, espaço de trabalho digital, infraestrutura híbrida, nuvem pública e licenciamento & gerenciamento, possui parceria próxima com a Microsoft (CSP) e outros fornecedores, e fornece treinamentos, workshops, aquisição de estruturas governamentais e listagens de mercado no Azure e AWS. A empresa tem como foco clientes corporativos e do setor público, oferece suporte a práticas de gerenciamento de ativos de software e FinOps, e promove sustentabilidade (neutra em carbono) e programas de parceria para ISVs e revendedores.

Descrição

• Lead discovery and leadership workshops to understand business priorities, assess readiness, map stakeholders and change impacts, and identify adoption barriers • Analyse real tasks and current workflows, including hand-offs, information sources, duplication and rework, and establish proportionate baselines • Develop tailored adoption strategies and actionable transformation roadmaps covering sponsorship, communications, capability building, responsibilities, milestones, dependencies and outcome measures • Prioritise use cases against business value, readiness, risk and effort, refining plans through practical learning and feedback • Coordinate adoption readiness with licence deployment and technical rollout • Coach leaders and managers, deliver audience-specific communications and onboarding guidance, establish Champion communities, and maintain SharePoint adoption pages and learning resources • Agree adoption and business outcome measures, baselines and evidence sources • Monitor usage, user feedback and practical application of learning, distinguish participation from demonstrated outcomes, and report progress, barriers, risks and recommended actions • Work with process owners to redesign and test prioritised workflows using Microsoft 365 Copilot • Define future processes, responsibilities, human checks and acceptance criteria, testing improvements against baselines • Apply Copilot in SharePoint to knowledge and content processes, addressing information quality, currency, structure, ownership and access • Develop a prioritised use case backlog with problem statements, target users, future workflows, capabilities, dependencies, review points and outcome measures • Design, build and test focused Agent Builder agents and reusable AI skills within agreed scope • Define agent instructions, knowledge sources, inputs, outputs, boundaries and ownership; validate grounding and representative scenarios • Confirm licensing, tenant availability and governance, selecting the simplest suitable approach and referring complex integrations, automation and production engineering to specialists • Design role-based learning pathways and personally deliver customer training, workshops, demonstrations, masterclasses and coaching, remotely and in person as required • Create presentations, exercises, videos and guides; teach responsible prompting, information handling, source checking and output review, and evaluate practical application • Independently lead the agreed adoption and change scope, maintaining plans, deliverables, customer commitments and delivery boundaries • Manage priorities across engagements and escalate risks, dependencies and scope changes • Produce customer documentation and maintain accurate records of decisions, actions and outcomes • Support pre-sales discovery and define realistic adoption services, deliverables and customer responsibilities • Provide business requirements, user scenarios and adoption input for Copilot Studio and Power Platform solutions • Work with technical, security and information governance specialists on feasibility, responsible AI, user testing and implementation readiness • Maintain leadership engagement and Champion involvement, address adoption barriers, and support transition into business as usual • Share reusable methods, training assets and lessons learned across the ACM practice • Maintain relevant Microsoft 365 and AI knowledge and translate changes into practical customer recommendations

🎯 Requisitos

• Strong working knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Word and Excel • Practical Microsoft 365 Copilot adoption experience • Ability to develop Art of the Possible demonstrations • Ability to improve business processes • Ability to create and test Agent Builder agents • Ability to apply Copilot in SharePoint • Ability to develop reusable AI skills and instructions where supported • Understanding of information quality, permissions, responsible AI, licensing and feature availability • Ability to identify when specialist input is required • Excellent communication, presentation, facilitation, organisation and stakeholder management skills • Ability to facilitate senior discussions and challenge unsuitable AI requests constructively • Ability to translate business needs into prioritised use cases, process maps, testable success criteria and delivery roadmaps • Proven experience independently leading technology adoption and organisational change engagements from discovery and strategy through practical delivery and sustained adoption • Demonstrated application of change management methods • Evidence of workflow improvement, piloting and measurable outcomes • Ability to collaborate across business and technical teams, interpret adoption evidence and user feedback, and manage competing priorities • Ability to design and personally deliver customer training, workshops and audience-specific learning materials • Recognised change management qualification, such as Prosci or APMG Change Management, or equivalent professional development (desirable) • Relevant Microsoft certifications or evidence of ongoing professional learning in Microsoft 365 and AI (desirable) • Experience designing workforce capability programmes, coaching leaders, establishing Champion networks, and creating SharePoint learning hubs, videos and reusable adoption content (desirable) • Familiarity with Copilot Studio and Power Platform sufficient to collaborate with specialists (desirable) • Experience supporting pre-sales and reusable service methods (desirable)

🏖️ Benefícios

• Remote and in-person work as required • Professional development, including relevant Microsoft certifications or ongoing learning in Microsoft 365 and AI • Opportunity to work with Microsoft 365, Copilot, Agent Builder, Copilot Studio and Power Platform • Collaboration with internal technical, security and information governance specialists • Reusable training assets, methods and lessons learned across the ACM practice

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