Manager, Solution Adoption

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🕒 Maio 13

⛷️ Utah – Remoto

⛷️ Utah – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Cision

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🤝 B2B

📱 Mídia

B2B • Media • Marketing

A Cision é líder global em inteligência de mídia, oferecendo uma suíte abrangente de soluções de comunicação e relações públicas. A plataforma da empresa, CisionOne, fornece serviços de monitoramento de mídia, análises e gerenciamento de relacionamento para ajudar os clientes a entender, influenciar e amplificar suas histórias. A Cision auxilia seus clientes na identificação e conexão com jornalistas e influenciadores, distribuindo comunicações significativas de relações públicas e marketing, e medindo seu impacto. Com uma gama de marcas como Brandwatch e PR Newswire, a Cision apoia relações públicas e comunicações corporativas, gerenciamento de reputação de marca, insights de mídias sociais e relações com investidores.

Descrição

• Lead, manage, and develop a team of Solution Adoption Consultants responsible for patient financial experience implementations, including patient payments, merchant processing, and healthcare financial integrations • Set clear performance expectations, provide ongoing coaching, and conduct regular 1:1s to support team development, accountability, and career growth • Build a strong, scalable team structure capable of supporting increasing implementation volume and complexity across enterprise health system clients • Partner closely with Sales, Product, Engineering, and Client Success leadership to ensure alignment on implementation strategy, capacity planning, and client delivery expectations • Oversee team workload management, resource allocation, and prioritization to ensure successful execution across multiple concurrent implementations • Ensure consistent adoption of implementation methodology across the team to drive predictable outcomes, quality delivery, and client satisfaction • Lead team meetings focused on performance tracking, project health, escalation management, and best practice sharing • Act as an escalation point for complex client or implementation issues involving payment workflows, merchant onboarding, payment devices, networking dependencies, or healthcare financial integrations • Drive accountability across the team for meeting project milestones, timelines, and customer success criteria • Identify coaching opportunities and implement structured development plans to strengthen technical, operational, and client-facing capabilities • Foster a high-performance, collaborative team culture focused on ownership, responsiveness, and continuous improvement • Develop and refine onboarding and training programs to accelerate ramp time for new hires and deepen expertise across patient financial workflows, payment APIs, Salesforce workflows, payment devices, and integration processes • Proactively identify process improvements to increase scalability, efficiency, and consistency across the implementation function • Communicate team performance, operational risks, and strategic updates to senior leadership and key stakeholders

🎯 Requisitos

• 5+ years of experience in healthcare revenue cycle, patient financial services, healthcare payments, or healthcare technology implementation • 2+ years of direct people management or team leadership experience • Demonstrated success leading high-performing teams in a client-facing implementation or consulting environment • Strong understanding of patient financial workflows, including patient payments, billing, collections, reconciliation, and cash posting processes • Experience with healthcare payment systems, merchant processing, and merchant onboarding workflows • Strong technical acumen with healthcare data integrations, including APIs and system interoperability between EMR, ERP, and payment platforms • Experience working with Salesforce or similar CRM platforms for implementation tracking, case management, or workflow coordination • Familiarity with payment devices (e.g., point-of-sale terminals, kiosks, card readers) and related networking/connectivity requirements in healthcare or retail environments • Proven ability to manage multiple team members, projects, and priorities in a fast-paced environment • Strong coaching, mentoring, and performance management skills with a track record of developing talent • Excellent problem-solving, troubleshooting, and escalation management skills • Strong communication skills with the ability to engage effectively with executives, operational leaders, and technical stakeholders • HIPAA knowledge and understanding of healthcare data privacy requirements • Proficiency with Microsoft Office Suite • Ability to travel up to 50%

🏖️ Benefícios

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package (3 medical plans with Health Saving Account company match) • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave (including maternity + paternity leave) • Education assistance opportunities and free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups