Bilingual (Spanish) Senior Manager, Account Executive Operations

🕒 Setembro 23

🌽 Illinois, New York, +2 estados a mais – Remoto

🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $161.500 - $221.200 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💼 Executivo de Contas

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Capital One

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏦 Bancário

💳 Fintech

💸 Finanças

💰 Post-IPO Equity em 2023-05

Banking • Fintech • Finance

A Capital One é uma empresa de serviços financeiros especializada em cartões de crédito, bancos e empréstimos. Comprometida com a inovação, a Capital One combina tecnologia e estratégias baseadas em dados para aprimorar a experiência do cliente e melhorar seus serviços bancários. A empresa também enfatiza a diversidade, inclusão e uma cultura de trabalho colaborativa, enquanto oferece uma ampla gama de oportunidades de emprego em várias áreas, incluindo finanças, tecnologia e atendimento ao cliente.

Descrição

• Lead the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico • Lead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation • Set clear goals, manage performance and capacity, and build technical and operational capability • Supervise end-to-end diagnosis and remediation of acceptance breakages across merchants, POS, ecommerce or ATM environments, gateways or orchestrators, PSPs, processors and acquirers • Coordinate specialist resources and apply problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned • Lead complex cross-functional regional initiatives to strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes and support technical acceptance stability • Apply project-management practices covering scope, milestones, dependencies, risks, governance, stakeholder communications and delivery plans • Build partnerships across Networks, Operations, Sales, Market Development and Strategy teams; influence decisions and drive alignment • Establish and maintain KPIs, reporting, playbooks, escalation paths, operating controls and documentation • Represent the regional Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates • Develop team and stakeholder capability through training and knowledge sharing • Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities • Approximately 15% travel

🎯 Requisitos

• High School Diploma, GED or equivalent certification • At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology • At least 5 years of people leadership and performance management experience • Fluent in Spanish and English • Successful candidates will need to complete a Language Assessment • At this time, Capital One will not sponsor a new applicant for employment authorization for this position • Preferred: Bachelor’s Degree • Preferred: 8+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology • Preferred: 6+ years of people leadership and performance management experience • Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator • Experience leading regional or global programs involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants • Experience working with key players across North and Latin America, including knowledge of regional market conditions and payment infrastructure

🏖️ Benefícios

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being • Reasonable accommodations for applicants who require them • Equal opportunity and non-discrimination protections • Drug-free workplace