Senior Manager, Premium Support Engineer – Databolt

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🕒 Junho 25

🏄 California, New York, +1 estados a mais – Remoto

🏄 California – Remote 🗽 New York – Remote ⚔️ Virginia – Remote

💵 $209.000 - $238.500 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Capital One

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏦 Bancário

💳 Fintech

💸 Finanças

💰 Post-IPO Equity em 2023-05

Banking • Fintech • Finance

A Capital One é uma empresa de serviços financeiros especializada em cartões de crédito, bancos e empréstimos. Comprometida com a inovação, a Capital One combina tecnologia e estratégias baseadas em dados para aprimorar a experiência do cliente e melhorar seus serviços bancários. A empresa também enfatiza a diversidade, inclusão e uma cultura de trabalho colaborativa, enquanto oferece uma ampla gama de oportunidades de emprego em várias áreas, incluindo finanças, tecnologia e atendimento ao cliente.

Descrição

• Serve as the 'Single Point of Contact' for all technical inquiries, providing accelerated response times (e.g., 1-hour P1 response) tailored to the customer’s specific network topology. • Lead Monthly and Quarterly Business Reviews (MBR/QBR) to report on incident trends, root cause analysis (RCA), and overall system health. • Advocate for customer feature requests within the Databolt product roadmap to solve unique air-gapped or hybrid-SaaS challenges. • Manage the full lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management. • Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production. • Own the P1/P2 incident response process, driving rapid remediation within restricted environments where external cloud access is limited. • Architect and simulate the customer’s internal Kubernetes/EKS environment to validate patches and configuration bundles prior to production deployment. • Design and implement secure 'manual sync' protocols for delivering dynamic code libraries and Docker images to air-gapped systems. • Collaborate with customer Data Architects to design custom Access Policies, RBAC groups, and Field Templates that align with internal governance.

🎯 Requisitos

• Bachelor’s Degree • At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles. • At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager) • At least 5 years of experience in security and networking, including knowledge of mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments. • At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes. • At least 3 years of experience programming with Java, Python, Go, or PySpark SDKs. • At least 3 years of experience with enterprise data platforms (Snowflake, Databricks).

🏖️ Benefícios

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.