Senior Customer Success Manager, Sales Planning

🕒 Junho 17

🌲 North Carolina, Texas – Remoto

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $115.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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CaptivateIQ

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

💼 Consultoria

🏭 Manufatura

📦 Logística

💰 $100.000.000 Series C em 2022-01

Consulting • Manufacturing • Logistics

A CaptivateIQ é uma solução moderna de comissões de vendas que ajuda as empresas a melhorar significativamente o desempenho de receita. Ao automatizar e simplificar todo o processo de comissões, permite que as equipes de vendas se concentrem em vender em vez de realizar tarefas administrativas. A plataforma oferece ferramentas para visibilidade e análises em tempo real, que motivam os representantes de vendas e oferecem insights aos líderes de vendas. A solução da CaptivateIQ é flexível, transparente e projetada para crescer com empresas em expansão, oferecendo recursos como inteligência impulsionada por IA e tecnologia SmartGrid™. Notavelmente, atende a vários setores, como serviços financeiros, manufatura, mídia e entretenimento, entre outros, proporcionando uma vantagem estratégica na gestão e otimização de iniciativas de gerenciamento de desempenho de vendas.

Descrição

• Own the CIQ Planning post-sales lifecycle end-to-end — from implementation through go-live, to ongoing adoption, expansion, and reference ability. • Work cross-functionally with Sales, Product, Professional Services, Support, and CX to define what 'great' Planning success looks like, build the methodology others will follow, and turn customer results into roadmap input and revenue impact. • Align with Professional Services to define and enforce clear implementation milestones and exit criteria.

🎯 Requisitos

• 7+ years in B2B SaaS in roles such as: Revenue Operations / Sales Strategy / Sales Planning practitioner, Implementation / Professional Services lead for complex planning or analytics products, Product specialist or technical CSM for SPM / Planning / RevOps platforms • Hands-on Sales Planning / RevOps practitioner experience: Has run or heavily influenced real planning cycles and tools (territories, quotas, capacity, forecasting, performance measurement). • Hands-on technical fluency: Configuring complex SaaS tools (ideally Sales Planning, SPM, incentive comp, or adjacent RevOps platforms). Comfortable working with data models, logic/business rules, and integrations; able to independently troubleshoot and propose workarounds. • Proven end-to-end implementation ownership: Scope definition and success criteria. Discovery, design, and build. UAT, go-live, and post-go-live stabilization. • Demonstrated methodology-building: Has built playbooks, checklists, journeys, or support models that other teams adopted and used at scale. • Strategic and consultative skills: Comfortable being prescriptive based on customer maturity, data readiness, and organizational constraints. • High autonomy and ownership mindset: Thrives in ambiguous, early-product environments; turns messy problems into structured, repeatable processes. • Executive communication & influence: Can synthesize complex Planning and product realities into clear narratives for senior RevOps, Sales, and Finance leaders. Strong cross-functional influence across Sales, Product/EPD, CX, Support, and Education. • Bonus: hands-on experience with planning tools such as Anaplan, Pigment, Workday Planning or SPM/ICM platforms such as Xactly, Varicent, or CaptivateIQ

🏖️ Benefícios

• equity • comprehensive health benefits • other perks and benefits