Customer Success Manager

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🕒 Junho 17

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ProScore Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📋 Conformidade

📚 Educação

🏗️ Construção

Compliance • Education • Construction

A ProScore Technologies é uma fornecedora líder de soluções de Gestão de Risco de Compliance de IRA que ajuda as organizações a gerenciar de forma eficiente suas estruturas de compliance e riscos. Através de sua plataforma inovadora, a ProScore simplifica os complexos requisitos associados ao Inflation Reduction Act, garantindo que as empresas possam facilmente navegar pelas regulamentações locais, estaduais e federais. A empresa também patrocina Programas de Aprendizagem Registrados aprovados nacionalmente voltados para funções de construção, oferecendo funcionalidades como verificação de salário predominante, relatórios robustos e capacidades de auditoria para melhorar a conformidade e responsabilidade geral da força de trabalho.

Descrição

• Engage with clients to ensure they optimize their use of ProScore’s suite of AI-powered products. • Support the Director of Customer Success in facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. • Manage custom client projects, ensuring they are completed efficiently and successfully. • Become a subject matter expert in ProScore’s AI-powered compliance solutions. • Guide new clients through the initial stages of using the product or service, including setup, training, and initial support. • Conduct virtual training sessions and system reviews for clients. • Act as the main point of contact for client communications, troubleshooting, and issue resolution.

🎯 Requisitos

• Proven experience in customer success or similar roles, with strong client relationship-building skills. • Forward-thinking, proactive, and a problem solver. • Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions. • Ability to stay organized and manage multiple projects and clients simultaneously. • Prior experience in SaaS, RegTech, or FinTech industries is preferred. • Bachelor’s Degree preferred, but not required. • Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues. • Strong interpersonal skills; ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives. • Experience in conducting virtual and in-person presentations or training is a plus.

🏖️ Benefícios

• Innovative AI-Powered Environment • Career Growth • Impactful Work • Collaborative Culture