Strategic Customer Success Manager

🕒 Junho 17

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $150.000 - $198.375 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 64%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Ashby

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🤝 B2B

👥 RH Tech

Consulting • B2B • HR Tech

A Ashby ajuda empresas em crescimento a alcançarem suas metas ambiciosas. Com a Ashby, equipes de todos os tamanhos podem executar um processo de contratação rápido e eficiente. Confiada por empresas como Opendoor, Figma, Notion, Deel e Modern Treasury.

Descrição

• Guide Ashby's largest customers to improve product adoption and customer health • Build deep, consultative partnerships within the Enterprise segment • Shape and scale the upmarket customer experience • Support customers from high-growth organizations to public companies • Enable customers to make effective use of Ashby and drive hiring excellence • Manage a strategic book of approximately 20 customers exceeding $2 million in total ARR • Multi-thread relationships across a broad set of stakeholders • Partner with Sales, Marketing, Product, and Operations • Tailor product configuration and drive adoption • Create training to address customer-specific challenges and achieve business outcomes • Advocate for customer needs internally to influence Ashby's enterprise product evolution • Iterate on strategic customer playbooks and turn learnings into repeatable team processes • Maintain crisp follow-up communication and real-time CRM updates • Use data to improve work • Participate in customer calls, workflow projects, and product complexity exercises

🎯 Requisitos

• At least five years of customer success experience in B2B SaaS • Experience supporting implementation and adoption of complex technologies through the customer journey • Comfortable managing approximately 20 strategic customers exceeding $2 million in total ARR • Experience multi-threading and developing relationships across broad stakeholder groups • Experience working with Sales, Marketing, Product, and Operations stakeholders • Ability to become a product and industry expert • Experience tailoring configuration, driving product adoption, and creating customer-specific training • Experience with technically complex products and curiosity to understand how they work • Precise and clear communication skills • Detail-oriented working style, including timely follow-up emails and real-time CRM updates • Data-driven approach to improving work • Recruiting, hiring manager, or interviewer experience is helpful but not required

🏖️ Benefícios

• 10-year exercise window for stock options • Unlimited PTO; four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget; conferences covered with manager approval • US top-tier health insurance for employees and dependents, with 100% of premiums covered by Ashby • 3% 401(k) match

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