Customer Success Manager

🕒 Junho 9

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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DeepJudge

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

⚖️ Jurídico

🤖 Inteligência Artificial

🔥 Investimento no último ano

💰 $42.000.000 Series A - DeepJudge em 2025-11

Consulting • Legal • Artificial Intelligence

DeepJudge é uma plataforma de inteligência artificial voltada para o setor jurídico, que fornece pesquisa empresarial precisa e fluxos de trabalho automatizados para escritórios de advocacia e equipes jurídicas internas. Ela indexa e compreende o conhecimento institucional de uma organização através de vários repositórios (DMS, SharePoint, OneDrive, e-mail, intranet) sem migrações complexas, proporcionando busca inteligente instantânea, chat com múltiplos documentos, inteligência de negociação e agentes baseados em LLM para automatizar fluxos de trabalho jurídicos em múltiplas etapas. Fundada por ex-engenheiros de busca do Google e veteranos em legaltech, DeepJudge é oferecida como uma solução SaaS segura, de nível empresarial, focada em governança, rápida adoção e ROI mensurável para equipes jurídicas.

Descrição

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients. • Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs. • Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships. • Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success. • Lead engaging training sessions and business reviews with senior professionals. • Proactively address client concerns and resolve issues with professionalism and efficiency. • Gather client feedback to drive continuous improvement and contribute to product development. • Play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.

🎯 Requisitos

• 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment. • Polished communication and presentation skills, with the ability to confidently engage senior legal professionals. • A Juris Doctor (J.D.) or prior experience practicing law is highly preferred. • Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs). • A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment. • A meticulous approach to managing tasks, timelines, and client requests. • Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication. • Ability to work effectively within our dynamic international environment which requires flexibility.

🏖️ Benefícios

• The opportunity to work with cutting-edge technologies in the LegalTech and AI space • The ability to work remotely within a global company • Competitive salary and incentives • A supportive and collaborative company culture that values your contributions