Associate Partner – Customer Success, Healthcare Provider

🕒 Junho 4

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Innovaccer

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $150.000.000 Series E em 2021-12

Healthcare • Consulting • Logistics

A Innovaccer é uma líder em tecnologia da saúde, especializada em uma plataforma de inteligência em saúde movida por IA, projetada para melhorar os resultados dos pacientes, simplificar as operações dos provedores e aprimorar o cuidado baseado em valor. A plataforma agrega dados de múltiplas fontes para fornecer insights acionáveis que ajudam os provedores de saúde a gerenciar populações de forma eficaz e reduzir custos associados a tarefas administrativas. A Innovaccer visa transformar a entrega de saúde através da ativação de dados e soluções integradas que capacitam organizações a alcançar melhor desempenho clínico e operacional.

Descrição

• The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. • Accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers. • Operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders. • Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention. • Drive expansion strategy and deal orchestration, partnering with Sales where required. • Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption. • Maintain a forward-looking account growth plan tied to customer business priorities. • Serve as the primary executive contact for customer leadership (VP, SVP, C-suite). • Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment. • Articulate value in the language of cost efficiency, quality improvement, and clinical outcomes. • Ensure value realization narratives directly support renewal and expansion decisions. • Own the account strategy, including stakeholder mapping, success plans, and risk mitigation.

🎯 Requisitos

• 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS • Strong background in healthcare operations, payer/provider models, or clinical analytics • Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority • Proven experience owning senior executive relationships • Demonstrated commercial mindset: understands revenue, margins, and growth levers • Exceptional written and verbal communication skills • Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams • MBA or equivalent strategic training strongly preferred

🏖️ Benefícios

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

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