Strategic Customer Success Manager

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Clarium

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

🤖 Inteligência Artificial

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Clarium é uma plataforma de cadeia de suprimentos movida por IA, projetada especificamente para a indústria de saúde. Oferece visibilidade de ponta a ponta e automação inteligente para aumentar a eficiência para hospitais e seus fornecedores. Com recursos como monitoramento em tempo real dos níveis de inventário, gestão automatizada de substitutos e aplicativos de fluxo de trabalho habilitados para dados, Clarium revoluciona o gerenciamento da cadeia de suprimentos na saúde, permitindo que os provedores economizem tempo e melhorem o atendimento ao paciente.

Descrição

• Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value. • Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health • Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary • Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth • Conduct regular check-ins, health reviews, and success planning discussions with client teams • Coordinate tactical customer needs while maintaining a strategic view of account success • Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction • Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact • Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans • Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value • Surface and codify customer best practices to strengthen and evolve best practices over time • Ensure customers are realizing measurable operational and business value from Clarium’s platform • Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience • Serve as the voice of the customer internally, translating patterns in adoption, friction, and unmet needs into structured product insights that inform roadmap prioritization. • Provide structured and prioritized customer needs to Product and Engineering to influence roadmap priorities • Partner cross-functionally to improve internal customer success processes as the company scales • Identify and align adoption, expansion, and upsell opportunities in collaboration with Sales • Cultivate customer advocates who can share success stories, enable public case studies, and act as references • Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise

🎯 Requisitos

• Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience) • 5–8 years of experience in customer success, account management, or a SaaS client-facing role • Experience managing relationships with executive-level stakeholders at customer accounts • Experience supporting healthcare, supply chain, or ERP workflows • Experience managing commercial relationships and outcomes • Excellent communication, relationship-building, and organizational skills • Strong problem-solving ability and comfort working cross-functionally • Track record of operating effectively in a fast-paced healthcare technology startup • Comfortable balancing strategic thinking with hands-on execution • Highly proactive with a strong sense of ownership and accountability.

🏖️ Benefícios

• Incentive Stock Options proportionate to your salary • Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits. • Unlimited PTO • Top-tier health, vision, and dental benefits • 401K • The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product