Senior Customer Success Manager

🕒 Junho 3

🏈 Alabama, Arizona, +25 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Tapcheck

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💸 Finanças

💳 Fintech

👥 RH Tech

💰 Venture Round em 2023-04

Finance • Fintech • HR Tech

A Tapcheck é uma empresa de tecnologia financeira que oferece aos funcionários acesso imediato aos seus salários ganhos por meio de um aplicativo móvel fácil de usar. Integrando-se perfeitamente aos sistemas existentes de folha de pagamento e controle de ponto, a Tapcheck permite que os funcionários recebam seus salários sob demanda sem impactar os custos do empregador. Este serviço promove o bem-estar financeiro, proporcionando aos funcionários maior controle sobre seus pagamentos, ajudando-os a evitar dívidas com altos juros e reduzindo o estresse financeiro. Os empregadores se beneficiam melhorando a retenção e atraindo talentos, tornando-se uma solução valiosa para os desafios do local de trabalho moderno.

Descrição

• Drive customer onboarding, product adoption, and ongoing engagement across your portfolio • Align product value to customer business outcomes, ensuring customers realize measurable ROI • Lead strategic business reviews and customer success planning sessions • Deliver proactive recommendations and best practices that improve customer outcomes • Monitor customer health, product usage, and engagement trends to identify churn risk early • Execute mitigation strategies and success playbooks for at-risk accounts • Partner with Account Management on save motions, retention plans, and renewal strategies • Build trusted relationships with customer stakeholders at all levels of the organization • Serve as the primary strategic advisor for product adoption and operational best practices • Execute proactive engagement cadences and lifecycle strategies across your book of business • Maintain accurate customer health data, account insights, and lifecycle tracking in Salesforce and CS platforms • Execute customer success playbooks and engagement frameworks with consistency and discipline • Leverage customer signals and usage data to prioritize action and drive outcomes at scale • Contribute to scalable CS processes, programs, and operational improvements • Identify customer growth opportunities through usage trends, business needs, and stakeholder conversations • Partner with Account Management to surface and support expansion strategies • Advocate for customer needs internally while balancing business objectives

🎯 Requisitos

• Spent 5–10+ years in Customer Success, Strategic Customer Management, or Account Management within SaaS • Managed a portfolio of accounts with clear ownership of retention, adoption, and customer health outcomes • Driven measurable reductions in churn and improvements in customer engagement and product adoption • Built and maintained relationships with executive stakeholders across complex, strategic accounts • Operated with high autonomy and discipline in a fast-paced, high-growth SaaS environment • Used data and customer health signals to proactively identify risk and drive action. • Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment (Preferred). • Navigated segmented account models in a high-growth SaaS organization (Preferred). • Applied customer health scoring frameworks and digital engagement models at scale (Preferred). • Used Salesforce and CS platforms such as Gainsight, ChurnZero, or Catalyst (Preferred).

🏖️ Benefícios

• Flexible PTO. No accrual caps, no counting days. Take the time you need. • 10 paid holidays. Including both Christmas Eve and New Year's Eve. • Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife. • FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP). • 401(k) with a 100% match up to 3% of your salary, through Mutual of America. Eligible after 90 days.