Customer Success Manager

🕒 Junho 17

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 45%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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apexanalytix

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📦 Logística

💸 Finanças

💰 Private Equity Round em 2020-08

Consulting • Logistics • Finance

A apexanalytix é um provedor líder em soluções de onboarding de fornecedores, gestão de riscos e recuperação. Sua plataforma otimiza a base de fornecedores ao garantir interações seguras, validar faturas, prevenir fraudes e gerenciar riscos dos fornecedores. Eles oferecem uma variedade de produtos, incluindo Gestão de Fornecedores, Gestão de Riscos de Fornecedores, soluções de Dados Inteligentes e serviços de Auditoria e Recuperação. A apexanalytix é reconhecida por prevenir pagamentos em excesso e fornecer insights e inteligência para melhorar as relações com fornecedores. Eles são confiáveis por grandes corporações para proteger gastos substanciais e otimizar operações com fornecedores.

Descrição

• Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs. • Demonstrate deep understanding of clients’ business – challenges, opportunities, goals, etc. • Maintaining the current relationship is not enough. The CSM should Expand the relationship. • Develop and drive strategies that lead to increased customer adoption and satisfaction • Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment • Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies • Participate in achieving department goals through identifying additional services opportunities to installed clients. • Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution • Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions • Develop customers who will provide positive references for prospects • Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion • Advocate for and address customers’ product, technology, and service needs internally • Assess client usage, performance, and satisfaction, and align their business objectives with our solutions • Develop deep knowledge of apex solutions • Lead base-level demos of apex products for customer knowledge and growth.

🎯 Requisitos

• Minimum of 5 years’ experience in customer success role • Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferable • Good understanding of Accounts Payable & procurement principles, including Accounts Payable best practices is useful • Ability to interact credibly with technical & LOB professionals as well as senior executives through the CPO, CFP and CEO level • Strong project management skills a plus • Ability to build rapport with team members and clients • Excellent customer communication skills with the ability to be an active listener • Passionate commitment to customer satisfaction • Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels. • Collaborate with customers to develop and execute success plans that align apex’s capabilities with the customer's business goals and objectives • Strong influencing, problem-solving, and negotiation skills • Bachelor’s degree preferred • 25% travel to client sites and Corporate, Greensboro, North Carolina

🏖️ Benefícios

• competitive benefits for the countries that we serve • BeWell@apex initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence. • resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance

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