Enterprise Client Success Manager

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🕒 Junho 17

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $115.000 - $120.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Accordant

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1995

🏥 Saúde

⚕️ Seguro de Saúde

🤝 B2B

Healthcare • Healthcare Insurance • B2B

A Accordant é uma empresa de gerenciamento de cuidados que oferece serviços de gestão de doenças e casos para membros com condições de saúde complexas, disponibilizando suporte individual de enfermagem, monitoramento proativo e ferramentas digitais (integração com o MyChart e um aplicativo móvel) como parte dos planos de saúde. Subsidiária integral da CVS Caremark, a Accordant faz parcerias com pagadores e prestadores para oferecer equipes de cuidados personalizadas, coordenação de recursos e orientação baseada em evidências para ajudar os membros a gerenciar condições crônicas e melhorar os resultados de saúde.

Descrição

• Serve as the primary relationship owner for a portfolio of enterprise-level clients and develop trusted partnerships to understand investment objectives, operational priorities, and value creation strategies • Anticipate evolving needs and identify opportunities for revenue expansion through product and/or service add-ons • Track and monitor client health indicators to ensure high quality experience and long-term retention • Work cross-functionally to identify opportunities to standardize technology, reporting frameworks, and best practices across multiple portfolio companies • Keep visibility into portfolio activity and proactively engage client base through strategic business reviews • Prepare and deliver regular business reviews with executive stakeholders and portfolio company leadership • Provide strategic recommendations aligned with portfolio growth, operational maturity, and investment timelines • Ensure a seamless transition from implementation to post-live team structure and ensure adoption and retention protocols are in place • Conduct regular cadence check-ins with stakeholders across a portfolio of clients and portfolio companies • Identify opportunities and upsell across an enterprise client book of business ensuring alignment on client business goals and technology • Partner closely with Implementation, Sales, Marketing, and Product teams to ensure alignment of client priorities

🎯 Requisitos

• 2+ years of Enterprise or Private Equity Client Success, Account Management, or Relationship Management experience in SaaS, ERP, financial technology, or professional services environments • Experience working with Construction/Real Estate financial workflows with deep industry knowledge of this space • Strong understanding of ERP platforms such as Sage Intacct • Demonstrated experience managing complex client relationships and executive stakeholders • Exceptional written and verbal communication skills with the ability to engage C-suite and investment stakeholders • Strong organizational skills with the ability to prioritize across multiple portfolio clients • Ability to work EST hours M-F