Customer Success Manager

🕒 Junho 17

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Cordance

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2021

🤝 B2B

💳 Fintech

☁️ SaaS

B2B • Fintech • SaaS

Cordance é uma empresa jovem com uma longa história, dedicada a fazer parceria com negócios liderados por fundadores para oferecer suporte financeiro e estratégico ao seu crescimento. Ao aproveitar sua ampla expertise operacional e recursos, a empresa foca em jornadas de crescimento personalizadas para seus parceiros, assegurando que qualidade, talento e cultura sejam preservados. A Cordance busca construir parcerias de longo prazo orientadas para o sucesso sustentável.

Descrição

• Own renewal processes end-to-end for assigned customers, ensuring proactive communication, accurate forecasting, and timely closure. • Lead renewal strategy discussions with customers and internal stakeholders. • Monitor customer health to anticipate churn risks and implement prevention plans. • Identify, qualify, and close small to mid-level expansion opportunities, including upsells and cross-sells. • Partner with Sales or Account Management on multi-product or complex expansion motions. • Execute annual price increase communications with confidence and clarity. • Track expansion and renewal performance, ensuring revenue targets are met. • Conduct Executive Business Reviews (EBRs) that showcase measurable ROI. • Build trusted relationships with key decision-makers and influencers. • Serve as the voice of the customer in internal discussions with Product, Support, Operations, and Leadership. • Maintain disciplined use of CRM and Customer Success platforms for tracking account plans, health, and renewals. • Mentor team members on best practices and playbook execution. • Contribute to process improvement initiatives that enhance efficiency and scalability.

🎯 Requisitos

• 3–7 years in Customer Success or Account Management roles within SaaS or enterprise software environments. • Proven track record of driving customer adoption, retention, and growth across a portfolio of B2B clients. • Strong communication and relationship-building skills, with the ability to engage effectively across all organizational levels — from end users to C-suite. • Demonstrated ability to translate complex technical capabilities into clear business outcomes. • Analytical mindset with experience in data-driven decision-making and customer health monitoring tools (e.g., Gainsight, Totango, or equivalent). • Comfortable managing multiple customers and priorities in a dynamic, fast-paced environment. • Exceptional presentation, organizational, and project management skills. • Bachelor's degree required; MBA or relevant certifications (CSM, PMP, etc.) preferred.

🏖️ Benefícios

• Comprehensive Health Coverage: Coverage begins on your first day of employment. • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. • 12 weeks paid leave for all employees. • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.