Strategic Account Manager – Health Plans

🕒 Outubro 14

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Carda Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

💰 Pre Seed Round em 2020-04

Healthcare • Healthcare Insurance • Wellness

A Carda Health é uma empresa de saúde virtual focada em fornecer reabilitação cardiopulmonar domiciliar para indivíduos com doenças pulmonares e cardíacas. Reconhecendo que muitos pacientes perdem cuidados essenciais, a Carda Health oferece atendimento baseado em evidências e de alto padrão diretamente nas casas dos pacientes. Os pacientes são apoiados por uma equipe de provedores de classe mundial, incluindo médicos, enfermeiros e fisiologistas do exercício clínico, que personalizam planos de reabilitação para atender às necessidades individuais. A Carda Health oferece interação ao vivo e monitoramento, utilizando ferramentas enviadas diretamente para as residências dos pacientes. O serviço é altamente avaliado pelos usuários, com melhorias significativas relatadas nos indicadores de saúde e na qualidade de vida após apenas 12 semanas de participação.

Descrição

• Own Carda's most important client relationships after contract signing • Serve as executive-facing lead for a portfolio of Health Plans • Prove Carda's value and deliver against contract expectations • Manage day-to-day executive relationships across clinical, network, care management, and Stars stakeholders • Run monthly performance reviews, quarterly business reviews, and annual value summaries • Track referral and enrollment volume, conversion, engagement, and completion against contract expectations • Identify expansion opportunities across markets, member populations, product lines, sites, service lines, and initiatives • Build relationships with executive sponsors and serve as the primary point of contact for Health Plans • Communicate client strategy and execution ideas to senior leadership • Represent the Payer Vertical internally and prioritize partner-driven initiatives • Lead QBRs and executive check-ins focused on performance • Own partner escalations and coordinate cross-functional resolution • Query internal databases and reporting tools to produce aggregate outcome analyses • Build ROI and impact narratives for health plans and health systems • Partner with Clinical and Analytics on case studies and reference stories • Drive expansion revenue and collaborate on account planning and joint expansion pursuits • Lead renewal strategy and pricing conversations with Finance • Coordinate implementation of new initiatives, including data feeds, SFTP/referral workflows, and reporting changes • Maintain partner performance scorecards against contracted terms and SLAs • Prepare renewals 6–9 months in advance with documented value summaries • Keep Salesforce account records, health scores, and renewal dates current

🎯 Requisitos

• 3+ years in customer success, account management, or client partnerships • 2+ years managing enterprise-level accounts • Ability to plan, deliver, and report back to senior leadership with very little to no assistance • Direct experience managing a health plan relationship, specifically Medicare Advantage • Comfort pulling and analyzing data independently and turning it into executive-ready narratives • Familiarity with Salesforce, Google Docs, Canva, and Sage • Track record of owning renewals and driving measurable expansion revenue • Ability to move quickly and complete projects faster than peers while maintaining best-in-class quality • Cross-functional collaboration with Sales to identify opportunities and create expansion plans within each client • Executive presence, including leading a QBR with a plan CMO or health system CFO • Working knowledge of Star Ratings, HEDIS, total cost of care, and Medicare Advantage care management • Analytical ability with a proven track record of efficiently obtaining information, diagnosing issues, and identifying business opportunities • Preferred: experience in digital health, value-based care, or a cardiology/chronic condition program • Preferred: experience working with major national health plans

🏖️ Benefícios

• Travel to client sites • Expansion revenue opportunities and performance-based compensation are not explicitly stated as employee benefits