Account Manager

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🕒 Ontem

🦀 Maryland – Remoto

🦀 Maryland – Remote

💵 $74.455 - $110.182 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

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Minor Hotels Europe and Americas

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1978

👥 B2C

💰 Post-IPO Equity em 2018-05

B2C • Hospitality • Travel

Bem-vindo ao Minor Hotels Europe & Américas, anteriormente NH Hotel Group. Minor Hotels é uma líder global em hospitalidade com uma rede global de mais de 550 hotéis em seis continentes. Impulsionamos o crescimento através de oito marcas de hotéis diversificadas - Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow e Tivoli - e um portfólio de negócios relacionados à hospitalidade. Impulsionada perpetuamente por um espírito empreendedor, a Minor cria melhores marcas, negócios e parcerias ao sempre focar no que mais importa para nossos hóspedes, nossos membros de equipe e nossos parceiros.

Descrição

• Deliver high-quality customer service to drive retention and strengthen client relationships. • Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model. • Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution. • Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration. • Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies. • Engage with customers in the renewal process, including price negotiation and collecting key updates. • Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management. • Implement account management plans based on the target service model.

🎯 Requisitos

• Bachelor's degree in a related field. • 2-4 years of experience in account management, underwriting, or a related sales/service environment. • Knowledge of the credit insurance market, including brokers and competitors. • Strong ability to manage a high volume of clients while maintaining strong relationships. • Problem-solving skills with a strategic, adaptable approach to client and operational challenges. • Basic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processes.

🏖️ Benefícios

• Competitive compensation • Annual bonus eligibility and/or commission structure opportunities • 401(k) discretionary match of up to 6% • Flexible work schedules • Health and wellness benefits • Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off • Tuition Reimbursement • Family care resources, including fertility and adoption benefits