Infrastructure Service Specialist

🕒 Setembro 25

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $79.000 - $158.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

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Carrier

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1915

🏗️ Construção

🏥 Saúde

📦 Logística

Construction • Healthcare • Logistics

A Carrier é uma líder global em soluções de construção e cadeia de frio, dedicada à inovação na criação de ambientes saudáveis, seguros, sustentáveis e inteligentes. A empresa atua nos sistemas de HVAC e refrigeração, focando na promoção da saúde e segurança de ambientes internos e na preservação do fornecimento global de alimentos e medicamentos através de suas tecnologias avançadas. A Carrier também está comprometida em enfrentar as mudanças climáticas e colabora com parceiros para impulsionar a sustentabilidade e eficiência energética em infraestrutura. Ao explorar soluções de construção inteligente e resiliência energética, a Carrier está avançando em direção a um futuro de emissões zero.

Descrição

• Manage and enhance global voice and PSTN services • Own and support Zoom Phone and related telecommunications platforms • Perform number management and porting activities • Manage call queues, IVR systems, SMS services, and call routing • Support new site deployments, acquisitions, divestitures, and organizational changes • Support and administer Contact Center platforms • Manage and enhance collaboration technologies • Deliver KPI reporting and service quality improvements • Drive AI enablement and innovation within communication platforms • Own mobility operations for AT&T, Verizon, T-Mobile, and Tangoe • Manage the complete mobile device lifecycle • Oversee joiner, mover, and leaver processes • Coordinate provisioning, upgrades, replacements, and device recycling activities • Own ServiceNow mobility workflows and processes • Manage mobility-related financial controls and invoice approvals • Maintain ServiceNow governance for Telecommunications and Unified Communications services • Manage incidents, requests, problems, and changes • Drive SLA adherence and continuous service quality improvements • Manage relationships with strategic service providers including AT&T, Verizon, T-Mobile, Zoom, and ChoiceTel • Oversee contract and license management • Drive cost optimization initiatives • Review and approve telecommunications-related invoices and expenditures • Partner with General Managers, Operations Managers, and Business Unit Leadership Teams • Understand business requirements and provide technology solutions • Lead customer escalations and service issue resolution • Ensure high levels of customer satisfaction for communication services

🎯 Requisitos

• Bachelor’s degree • 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services • Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration • Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe) • Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNow • Proven capability in financial controls, vendor contract oversight, and telecom invoice processing • In-depth understanding of carrier organization structures, workflows, and enhancement programs • Hands-on experience driving AI tool integration or workflow automation within collaboration platforms • Demonstrated ability to communicate effectively with executive leadership and operational stakeholders

🏖️ Benefícios

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision coverage • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and accidental death and dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance