Senior Operations Manager

🕒 Março 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

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Carvana

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2012

🛍️ Comércio Eletrônico

👥 B2C

🚗 Transporte

eCommerce • B2C • Transport

A Carvana é uma plataforma online que simplifica o processo de compra e venda de carros, oferecendo recursos como avaliações rápidas de veículos, opções de financiamento sem impacto no crédito e uma ampla seleção de veículos, incluindo SUVs, sedans, caminhões e híbridos. Os clientes podem obter ofertas reais para seus carros em menos de dois minutos e desfrutar de percepções personalizadas sobre o valor de seu veículo ao longo do tempo. Com ênfase em acessibilidade e conveniência, a Carvana também oferece soluções de seguro automotivo e entrega os carros diretamente aos clientes.

Descrição

• Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets. • Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets. • Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). • Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput. • Monitor warranty processes to ensure compliance and maximize claim recovery. • Continuously improve customer experience, speed of service, and first-time fix rate. • Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards. • Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments. • Work with Carvana’s Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage. • Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers. • Serve as primary liaison with OEM representatives across service, parts, and facility compliance. • Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs. • Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues. • Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives. • Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support. • Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions. • Establish and oversee training, certification, and career progression programs for associates at all levels. • Deliver competency-based feedback and performance reviews to drive accountability and growth. • Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution. • Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. • Identify and prioritize opportunities for process and performance improvement across fixed operations. • Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience. • Hold teams accountable for measurable results from continuous improvement efforts.

🎯 Requisitos

• 5–7 years of leadership experience in Fixed Operations; Stellantis experience strongly preferred. • Proven track record of achieving or exceeding OEM CSI, gross profit, and operational performance goals. • Strong knowledge of Stellantis systems: DealerConnect, wiADVISOR, STAR Parts, and Mopar standards strongly preferred. • Expertise in Lean principles, process improvement, and dealership operating systems. • Strong business acumen with the ability to manage P&L, budgets, and financial performance. • Exceptional leadership, communication, and decision-making skills. • Ability to thrive in a fast-paced, evolving environment while maintaining compliance with safety and OEM standards.

🏖️ Benefícios

• Full-Time Position with a competitive salary • Medical, Dental, and Vision benefits • 401K with company match • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more • A great wellness program to keep you healthy and happy, both physically and mentally • Access to opportunities to expand your skillset and share your knowledge with others across the organization • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development • A seat in one of the fastest-growing companies in the country