Team Lead, Market Operations

🕒 Julho 17

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Carvana

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2012

🚘 Automotivo

📦 Logística

🛡️ Seguros

Automotive • Logistics • Insurance

A Carvana é uma plataforma online que simplifica o processo de compra e venda de carros, oferecendo recursos como avaliações rápidas de veículos, opções de financiamento sem impacto no crédito e uma ampla seleção de veículos, incluindo SUVs, sedans, caminhões e híbridos. Os clientes podem obter ofertas reais para seus carros em menos de dois minutos e desfrutar de percepções personalizadas sobre o valor de seu veículo ao longo do tempo. Com ênfase em acessibilidade e conveniência, a Carvana também oferece soluções de seguro automotivo e entrega os carros diretamente aos clientes.

Descrição

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company. • Work with senior management to define documentation accuracy goals and objectives. • Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed. • Define and implement paperwork best practices to ensure compliance with applicable regulatory standards. • Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction. • Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place. • Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams. • Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration. • Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements. • Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements. • Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

🎯 Requisitos

• Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required. • Ability to lead a team successfully, maintaining a culture of accountability and growth. • Ability to coach to performance with both direct reports and peers. • Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment. • Ability to manage, organize, and reconcile multiple sources of information with accuracy. • Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a focus on team engagement and customer relations. • Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively in a professional, courteous manner. • Ability to handle multiple tasks and priorities effectively. • Ability to work independently with little to no supervision to accomplish goals, meet deadlines, and find solutions. • Computer literacy and data entry accuracy. • Ability to work variable schedule(s) as necessary, including weekends. • Must be at least 18 years of age and have a valid driver’s license. • Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.

🏖️ Benefícios

• Medical, Dental, and Vision benefits. • 401K with company match. • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. • A great wellness program to keep you healthy and happy both physically and mentally. • Access to opportunities to expand your skill set and share your knowledge with others across the organization. • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. • A seat in one of the fastest-growing companies in the country.