OEM Account Manager, Service

🕒 Abril 8

🚗 Michigan – Remoto

🚗 Michigan – Remote

💵 $117.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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CDK Global

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1972

☁️ SaaS

🤖 Inteligência Artificial

Automotive • SaaS • Artificial Intelligence

A CDK Global é uma fornecedora líder em soluções de software para concessionárias, atendendo a quase 15. 000 locais de concessionárias em todo o mundo. A empresa capacita concessionárias automotivas e de caminhões pesados com ferramentas e tecnologia avançadas para aprimorar as operações de vendas e serviços. Com mais de 50 anos de experiência, a CDK Global oferece um conjunto abrangente de produtos, incluindo Sistemas de Gestão de Concessionárias, software de Gestão de Relacionamento com o Cliente (CRM), soluções de Varejo Digital e ferramentas de Finanças e Seguros. A empresa foca na criação de soluções integradas e contínuas para melhorar a confiança, simplificar operações e aumentar os lucros de seus clientes nos setores automotivo e de caminhões pesados. A CDK Global também enfatiza a utilização de inteligência artificial para transformar a experiência de varejo automotivo, oferecendo insights e inteligência por meio de seu portal de soluções unificadas.

Descrição

• Manage business relationship and program service delivery tied to the agreed upon statement of work • Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements • Collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables • Facilitate presentment, communication, and approval of OEM program invoices • Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting • Helps in the negotiation of project resources, deliverables and cost • Identifies new OEM business opportunities and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth • In partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc. • Interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration • Works with internal teams to develop, implement and maintain processes and program service levels • Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams • Manage contract renewals for assigned programs • Assists with OEM Guidebooks for Field Sales • Partner with product & technology teams for new feature development and prioritization and defect fixes • Manage new SOW and CR development, internal approvals, and execution • Ensure CDK compliance with client technical requirements • Collaborate with product owners and functional teams for installation and ongoing support as new features released • Serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support • Provides program dashboards that provide quick, clear visibility of program status and performance

🎯 Requisitos

• 5+ years external automotive client relationship management • Experience working with Auto Manufacturer dealer retail programs • 5-10 years software project, program, and/or engagement management • Expert in automotive retail solutions and workflows • Hands on ability to navigate complex business environments to resolve customer requests and requirements • Strong communication, presentation, and organization skills • Excellent analytical skills including the ability to model scenarios and manage to financial • Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity • Ability to anticipate and adapt to changing conditions, risks and opportunities • Travel for in-person client meetings, team meetings and other ad-hoc requests • Knowledgeable on CDK applications (Preferred) • PMP or other industry certification a plus • Bachelor’s or equivalent experience.

🏖️ Benefícios

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement