Sales Program Platform Specialist

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🕒 Junho 24

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Cellular Sales

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1993

📡 Telecomunicações

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

A Cellular Sales é um revendedor autorizado da Verizon com foco em pessoas, comprometido com o serviço, crescimento e conexão genuína. Há mais de 30 anos, ajudamos clientes, empresas e comunidades a se manterem conectados por meio de suporte personalizado e da força da rede da Verizon.

Descrição

• Responsible for the day‑to‑day management, optimization, and support of our sales gamification and incentive platform • Ensure the platform is running smoothly, users are supported effectively, and sales programs are executed accurately and on time • Act as the primary point of contact for platform questions, issue resolution, and continuous improvement • Work closely with sales, operations, and technology partners • Manage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programs • Configure programs, challenges, leaderboards, scoring rules, and rewards within the platform • Monitor platform performance, data integrity, and user activity to ensure optimal functionality • Perform routine audits and validations to identify and resolve discrepancies • Serve as the primary support resource for platform users, responding to questions and troubleshooting issues • Create and maintain user documentation, FAQs, and training materials • Support onboarding and ongoing education for new and existing users • Investigate reported issues by reviewing system data, configurations, and workflows • Identify root causes and recommend solutions or process improvements • Track recurring issues and collaborate on long‑term fixes to reduce support volume • Assist with reporting and analysis related to participant engagement, performance, and adoption • Validate results and outputs to ensure programs are executed as designed • Identify opportunities to improve platform usability, processes, and user experience

🎯 Requisitos

• 4-year degree • Experience with sales gamification, incentive, or performance management platforms • Background in sales enablement, sales operations, or performance analytics • Experience working with vendors or third-party technology partners • A bachelor's degree in analytical-based field, organizational performance or behavioral economics preferred • 2+ years of experience in sales operations, sales programs, systems administration, or a related role • Experience supporting users in a technical or system-based environment • Strong analytical and problem-solving skills with the ability to research issues independently • High attention to detail and ability to manage multiple priorities simultaneously • Excellent written and verbal communication skills • Proficiency with spreadsheets, reporting tools, and data validation

🏖️ Benefícios

• Professional office environment