Senior Professional Service Designer

Vaga não está no LinkedIn

🕒 Setembro 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $78.400 - $107.800 / ano

⏰ Tempo Integral

🟠 Sênior

✍️ Designer

👻 Score fantasma 24%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 55 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.

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CenterWell Senior Primary Care

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance

A CenterWell Senior Primary Care é um provedor de saúde focado em oferecer cuidados primários personalizados para idosos. A empresa enfatiza uma abordagem abrangente e holística para os cuidados de saúde, atendendo às necessidades físicas, sociais e emocionais dos idosos. Como parte de seus serviços, a CenterWell inclui assistência domiciliar e suporte farmacêutico para complementar seus cuidados primários para idosos. A organização está comprometida em oferecer estabilidade, benefícios inclusivos e oportunidades de crescimento profissional para seus colaboradores, mantendo uma cultura de respeito mútuo e atenção plena. A CenterWell é uma marca sob o grande grupo de saúde, Humana.

Descrição

• Lead service design projects improving patient, customer, associate, and caregiver experiences across core businesses • Work within a pod structure aligned to a specific CenterWell line of business • Translate research and stakeholder insights into service concepts, experience strategies, and actionable recommendations • Align people, processes, technology, and data to improve service delivery • Support planning and facilitation of discovery research, partner interviews, journey-mapping sessions, and workshops • Understand needs and identify opportunities for service improvement • Create current- and future-state service and experience blueprints • Clarify frontstage and backstage interactions, handoffs, dependencies, pain points, and required people, process, technology, and data elements • Summarize qualitative and quantitative inputs and identify connections across people, processes, technology, and data • Ask questions and translate findings into clear opportunities and recommendations • Coordinate contributors, manage dependencies, and deliver work across multiple workstreams • Occasionally travel to Humana offices for training or meetings

🎯 Requisitos

• Bachelor's degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or a related field • 3+ years of experience in service design, experience design, design research, or a related field • Written, verbal, visual storytelling, presentation, and facilitation skills • Ability to communicate recommendations to leaders and partners • Experience creating service blueprints, experience blueprints, customer journeys, ecosystem maps, process flows, and other service design artifacts • Proficiency with Microsoft applications and collaborative research, mapping, and visualization tools • Strong organizational and project management skills • Ability to plan discovery activities, coordinate contributors, manage dependencies, and deliver high-quality work across multiple workstreams • Ability to summarize qualitative and quantitative inputs and translate findings into opportunities and recommendations • Experience conducting partner interviews, contextual inquiry, observation, and collaborative workshops • Passion for contributing to an organization focused on improving consumer experiences • Master's Degree preferred • Healthcare experience or subject-matter expertise in clinical care or pharmacy environments preferred • Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefícios

• Bonus incentive plan based upon company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness and smart healthcare decision support • Remote work arrangement • Occasional travel to Humana offices for training or meetings

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