Senior Customer Success Manager – Federal

🕒 Julho 10

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Chainguard

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🔐 Segurança

☁️ SaaS

🔒 Cibersegurança

Security • SaaS • Cybersecurity

A Chainguard é uma empresa especializada na construção de imagens de container seguras para elevar a segurança de software e a conformidade. Seus produtos incluem imagens de container com zero ou quase zero CVEs, atualizadas diariamente para manter padrões de segurança e conformidade como FedRAMP, NIST 800-53, PCI-DSS, SOC 2 e os benchmarks CIS. A Chainguard foca em reduzir vulnerabilidades, automatizar a conformidade e dar suporte aos fluxos de trabalho de desenvolvimento sem comprometer a inovação e a produtividade. A empresa atende a uma ampla variedade de setores, inclusive os altamente regulados, oferecendo soluções de imagens hardened para mitigar riscos na cadeia de suprimentos de software e aprimorar a segurança de aplicações.

Descrição

• As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Federal customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. • Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally. • Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs. • Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. • Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. • Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. • Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

🎯 Requisitos

• 5+ years experience in Public Sector facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. • Relevant domain knowledge of one or more of the following; Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. • This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc. • An entrepreneurial mindset - this is a new team at Chainguard where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve customers. • Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. • Driven, high emotional intelligence, and strong priority management skills. • Strongly Preferred: • Previous early-stage startup experience • Passion for technology & cybersecurity • Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle.

🏖️ Benefícios

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.