Associate Director, MedTech Customer Success

🕒 Julho 10

🏖️ New Jersey, Pennsylvania – Remoto

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $86.000 - $239.500 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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IQVIA

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

🏭 Manufatura

📣 Marketing

💰 $1.000.000.000 Post-IPO Debt em 2023-05

Consulting • Manufacturing • Marketing

A IQVIA é líder global em análise de dados e soluções de tecnologia, dedicada a melhorar os desfechos em saúde. A empresa utiliza sua plataforma Connected Intelligence para aproveitar o poder de analytics avançado e inteligência artificial, impulsionando a inovação na área da saúde. A IQVIA foca em diversas frentes, incluindo pesquisa clínica, tecnologia e serviços de consultoria, para solucionar desafios complexos em saúde e acelerar a entrega de novas terapias aos pacientes.

Descrição

• Own end-to-end delivery oversight for complex, high-value MedTech accounts. • Represent the full portfolio of IQVIA™ information assets delivered to the client. • Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management. • Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness. • Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management. • Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.

🎯 Requisitos

• Bachelor's degree required. • 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles. • Experience working with MedTech customers is strongly preferred. • Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred. • Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization. • Knowledge & Skills: Client and Account Management, Delivery Governance and Issue Management, Analytical and Problem-Solving Skills, Strong Communication and Stakeholder Management, Negotiation and Relationship Building, Ability to coordinate across Sales, Delivery, and technical teams.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities