Fixed Operations Coach

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Chris Collins Inc.

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1 - 10 funcionários

Fundada em 2010

🤝 B2B

📚 Educação

B2B • Education

A Chris Collins Inc. é uma empresa de coaching e treinamento de desempenho que ajuda concessionárias de automóveis a melhorar a lucratividade dos departamentos de serviços, produtividade dos técnicos, satisfação do cliente (CSI), contratação e retenção de funcionários por meio de sistemas comprovados, treinamento sob demanda, programas de coaching, livros, workshops e palestras. A empresa oferece manuais passo a passo, conteúdo de treinamento gratuito (podcasts, blogs, vídeos), manuais de recrutamento e consultoria visando aumentar as margens de lucro líquido/bruto e transformar departamentos de serviços em operações mais eficientes e focadas no cliente.

Descrição

• Audit operations and identify profit leaks • Train advisors in real-world selling strategies • Coach managers in leadership, accountability, KPI mastery, and execution • Help teams transform not just numbers—but culture • Deliver hands-on coaching and tactical implementation on-site with dealerships across the US and Canada • Involved in virtual coaching and working shoulder-to-shoulder with dealerships in person

🎯 Requisitos

• 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck and car operations. • A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams. • A self-starter who thrives in varied dealership environments—adept at earning trust and commanding attention. • Passionate about teaching and mentoring: you’ve mastered the real-world systems under pressure. • Excellent communication skills; comfortable leading training sessions and working with all personalities. • Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada).

🏖️ Benefícios

• Partnering with a respected leader in automotive coaching and fixed ops growth • Receive training in our proprietary service systems and tools • Collaborate with a team of high performers who value autonomy, integrity, and results • Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships