Critical Accounts Manager

🕒 Outubro 19

🌵 Arizona, Colorado, +6 estados a mais – Remoto

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $95.800 - $126.200 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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• Aberta há 23 dias.
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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Lead high-priority incidents from intake through recovery as the primary point of command • Orchestrate cross-functional engineering teams and remove coordination blockers • Translate complex technical conditions into clear, factual updates for executive stakeholders and customers • Maintain a single source of truth using Incident.io, Jira, and Slack • Drive post-incident reviews and convert lessons learned into operational improvements • Participate in a 24/7 global coverage model • Use documented handoffs to support sustainable response practices

🎯 Requisitos

• 5+ years of professional experience • 3+ years of Major Incident Management, SRE, Cloud Operations, or technical program management experience • Experience supporting SaaS solutions • Hands-on technical experience in engineering or experience using incident management ticketing systems supporting technology products • Experience using Splunk or similar enterprise observability and security platforms • Experience leading complex, customer-impacting incidents involving multiple technical teams • Strong understanding of SaaS, cloud environments, distributed systems, and observability signals • Ability to influence without authority, manage conflict, and prioritize under pressure • ITIL Foundations certification or equivalent formal training in incident management • Experience building or maturing incident management standards, scorecards, or metrics • Experience facilitating incident simulations, “game days,” or coaching Incident Commanders • Experience developing documentation, runbooks, or governance models for global teams • U.S. Person status required for work in FedRAMP environments • Flexibility for four 10-hour shifts per week, regional handoffs, nights, weekends, holidays, and occasional extended incident response • On-call participation required based on coverage and incident needs

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation for non-exempt employees • Flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Global team and professional growth opportunities

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