Customer Experience Specialist, Customer Success

🕒 Julho 28

🏄 California – Remoto

🏄 California – Remote

💵 $173.900 - $223.300 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💝 Suporte ao Cliente

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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Engage customers as a strategic advisor and technical expert to accelerate adoption of Cisco products and solutions • Conduct targeted consultative sessions and interactive technical presentations • Increase product awareness, share best practices, and drive software adoption and business value • Provide consultative solutions using deep technical knowledge, business acumen, and automation skills • Identify and mitigate renewal risks associated with low technical adoption • Work with Account teams, Customer Success, and Partners to enhance adoption and address product concerns • Provide product feedback to Engineering and Product Management teams • Promote the CX offer strategy and highlight feature opportunities • Guide deployment decisions and long-term business outcomes • Develop onboarding and adoption journeys • Lead architectural initiatives and address product challenges • Baseline customer environments and capture product and tool heatmaps • Participate in the global CSS Community to share best practices and success stories • Support customers with adoption challenges across Cisco's Enterprise Networking architecture and Catalyst product suite • Integrate with Cisco Spaces, ISE, ThousandEyes, SDWAN, and ServiceNow

🎯 Requisitos

• 7–10 years of technical experience with expert-level knowledge of Cisco Catalyst Center, Campus Network (Enterprise Wired/Wireless/SD-Access/ISE), Routing & Switching, and SDWAN products • 2+ years of experience with public cloud providers such as AWS, Azure, and GCP • Knowledge of virtualization technologies • 2+ years of experience in automation using Python, Ansible, and Terraform • Experience leveraging APIs and programmability to orchestrate workflows and integrate with ITSM and open-source ecosystems • CCNP or CCDP certification required • DevNet Associate certification required • BS or higher in Engineering required • Experience delivering consultative sessions and interactive technical presentations • Experience collaborating on or delivering quarterly business reviews (QBRs) • Preferred knowledge of Cisco Spaces, ThousandEyes, Cloud Security, Meraki, or Splunk • Experience conducting product and solution demos • Strong understanding of software licensing models • Experience running competitive SWOT analysis • CCIE, CCDE, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, Google Professional Cloud Architect, or equivalent strongly preferred

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation for non-exempt employees • Flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles • Performance-based incentive pay for employees on sales plans • Cisco benefits and perks subject to plan eligibility rules