Service Delivery Manager

🕒 Agosto 15

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $152.400 - $197.700 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Serve as the primary advocate for assigned customers • Hold accountability for the end-to-end service delivery lifecycle • Drive high-value customer experiences • Lead cross-functional teams of consulting engineers, architects, project managers, and partners • Oversee complex delivery engagements using advanced project management expertise • Drive program delivery, financial performance, and continuous service improvement • Align service delivery with customers’ strategic business goals, Cisco’s Customer Experience ecosystem, and sales account teams • Provide clear requirements to internal teams so technical solutions align with customer needs • Proactively identify and mitigate risks • Bridge Cisco technical experts and customer stakeholders • Provide key account updates to senior management • Ensure project execution excellence • Drive efficiency, remove bottlenecks, and implement process enhancements

🎯 Requisitos

• 10+ years of proven experience overseeing all aspects of service delivery for major accounts, including full P&L and budget responsibility • Solid project management skills, including defining scope, managing timelines, allocating resources, and tracking performance metrics • Previous experience with Financial Services, Healthcare, Manufacturing, or Retail customers • Practical experience with ITIL and service management frameworks • Ability to engage effectively with technical teams regarding infrastructure, architecture, and emerging technologies • Practical experience leading large cross-functional teams delivering complex Cisco and third-party technology transformations • Experience positioning services and assisting in scoping and estimating level of effort for proposals and statements of work • Track record of driving efficiency, removing bottlenecks, and implementing process enhancements based on performance data and stakeholder feedback • Excellent written and oral communication skills • Ability to navigate technical discussions and executive briefings • Ability to identify root causes and anticipate risks • Ability to work in evolving environments with shifting priorities and new tools

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation annually for non-exempt employees • Flexible vacation time off program for exempt employees, with no defined limit subject to availability and business limitations • 80 hours of sick time off provided on hire and each January 1st, with up to 80 unused hours carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days annually • Annual bonuses for non-sales roles • Performance-based incentive pay for sales-plan employees