Engagement Manager, Ed-Tech

🕒 6 dias atrás

🌽 Illinois, Kansas, +1 estados a mais – Remoto

🌽 Illinois – Remote 🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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ClassLink

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1998

📚 Educação

🔒 Cibersegurança

☁️ SaaS

💰 Venture Round em 2007-03

Education • Cybersecurity • SaaS

ClassLink é uma empresa que fornece soluções de tecnologia educacional com foco em gerenciamento de identidades e acessos para escolas. Seus serviços incluem gerenciamento de identidade e acesso, análises de aprendizado e cibersegurança com características como autenticação única e autenticação multifatorial, adaptadas para instituições de educação básica e superior. A ClassLink busca criar um ambiente de aprendizagem digital seguro e eficiente, melhorando a educação através de um acesso aprimorado aos recursos tecnológicos e insights baseados em dados.

Descrição

• Become an expert on all ClassLink products • Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products • Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink • Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc. • Serve as the education and product expert to support customer understanding of ClassLink • Confidently conduct demonstrations of ClassLink virtually and during conferences • Help develop positive relationships between ClassLink and influential partner organizations • Ensure year-over-year customer retention and assist with renewal fee negotiations as needed • Host regional and virtual user group events with current and prospective customers • Attend conferences and events in assigned territories, engaging with potential and current customers • Maintain documentation for each customer internally • Leverage tools provided to understand customer health and intervene when needed. • Maintain high levels of customer satisfaction and health • Serve as the education and product expert to support customer understanding of ClassLink • Deliver experiences that drive customer retention

🎯 Requisitos

• Administrator-level experience with ClassLink • Diverse rostering experience • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. • Experience in presenting in virtual and online environments • Strong project management skills and the ability to be flexible when needed. • Self-starter who can work independently • Bachelor's degree • 3+ years experience in a senior consultative/account management role • Experience as a technology leader for a district office • Extensive knowledge of K-12 ed-tech marketplace • Unwavering passion to improve classroom learning and pedagogy

🏖️ Benefícios

• Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays • Parental Leave : 12 weeks fully paid for all parents • Retirement : 401(k) with 0.5:1 company match • Comprehensive Health Coverage : Medical, dental, and vision plans • Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance • Volunteer Time Off: Give back through ClassLink Cares paid volunteer days • Lifelong Learning: Tuition reimbursement for continued education • Growth & Development: Coaching and internal programs to support career and personal growth • Supportive Culture: A workplace that values curiosity, compassion, and continuous learning • Connection & Community: Annual company retreats and team events with bright, fun coworkers