Client Experience Manager

🕒 Abril 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $125.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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Clinch

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

✈️ Turismo

📣 Marketing

Consulting • Travel • Marketing

A Clinch é uma fornecedora líder de ferramentas de automação criativa para publicidade personalizada. Suas soluções incluem personalização omnichannel, vídeo dinâmico (DCO) e gestão inteligente de anúncios alimentada por tecnologias de enriquecimento de dados, como a plataforma Clinch ID. Com ênfase em IA generativa, oferecem funcionalidades como o especialista virtual Copilot para automatizar a publicidade em múltiplos canais e plataformas, garantindo a ativação eficiente de campanhas e o aprimoramento do desempenho. A Clinch é reconhecida por suas aplicações inovadoras, tendo ganhado prêmios de melhor automação de marketing e personalização, e se integra com grandes plataformas como o Google Ad Manager. Suas ofertas atendem a indústrias como varejo, e-commerce, automotiva, viagens e bens de consumo embalados (CPG).

Descrição

• Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success. • Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs. • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks. • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives. • Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities. • Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes. • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth. • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives. • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

🎯 Requisitos

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success. • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience. • Proven experience in translating client business objectives into actionable solutions. • Ability to identify opportunities and threats and take prompt action with a sense of urgency. • Campaign oversight experience, ensuring that client campaigns lead to success. • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed. • Deep understanding of the Clinch platform and its functionalities. • Strategic mindset, with the ability to develop innovative approaches and solutions. • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

🏖️ Benefícios

• Unlimited PTO • Medical, Dental, & Vision plans • 401K with matching • Stipend reimbursements (mobile phone service, gym membership, and pet insurance) • Flexible work schedule • Team Happy Hours, Outings (virtual and in-person), great office culture + much more! • Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.