Client Support Specialist – Workplaces, B2B

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Clipboard Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🏥 Saúde

⚕️ Seguro de Saúde

🏪 Marketplace

💰 $30.000.000 Series C em 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health é uma plataforma de saúde que conecta profissionais de saúde a plantões disponíveis em instituições de ponta. A empresa cria um marketplace que permite que profissionais de saúde independentes e estabelecimentos de saúde se encontrem, facilitando a oferta de cuidados a pacientes que precisam. A Clipboard Health oferece horários flexíveis, pagamento imediato após os plantões e é certificada pela Joint Commission, com o objetivo de aliviar a escassez de pessoal e melhorar a disponibilidade de atendimento.

Descrição

• This is primarily a voice-based role, with additional responsibilities that include handling emails as needed • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

🎯 Requisitos

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. • Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. • Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. • High Accountability – We value people who hold themselves to high standards and consistently deliver results. • No specific degree required.

🏖️ Benefícios

• 100% Remote – Always. Work from anywhere in the world. • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. • Opportunity to make a significant impact with our workplace customers