Development Support Engineer

🕒 Julho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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CloudBees

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2010

🤝 B2B

💰 $95.000.000 Debt Financing em 2021-12

Software • B2B • DevOps

A CloudBees é uma fornecedora líder de soluções de DevOps, especializada em otimizar e gerenciar o ciclo de vida do desenvolvimento de software por meio de capacidades avançadas de Integração Contínua e Entrega Contínua (CI/CD). Ao utilizar o Jenkins, a CloudBees possibilita que desenvolvedores simplifiquem fluxos de trabalho, automatizem processos e aprimorem a entrega de software em ambientes híbridos e multicloud. A CloudBees capacita as organizações a otimizar a experiência do desenvolvedor com recursos como gestão de segurança e compliance, feature management e testes inteligentes, garantindo a integração perfeita de ferramentas dentro do ecossistema de DevOps.

Descrição

• Answer customer questions about product usage and best practices. • Diagnose complex technical issues and provide solutions or workarounds. • Connect with customers through a ticketing system, with phone support sometimes required for complex or urgent issues. • Collaborate frequently with members of the Support and Engineering teams. • Contribute to documentation. • Contribute to internal software tools to automate diagnosis of customer issues. • Work a weekend on-call rotation every 4-8 weeks (daytime hours only).

🎯 Requisitos

• Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub. • Basic Linux system administration knowledge. • Good communication skills (English language fluency required). • The ability to work independently. • The ability to build knowledge of new technologies easily. • A sense of empathy with our customers. • Year of experience - minimum 5 years and above. • System administration knowledge, especially Linux, storage, and/or networking. • Knowledge of common enterprise environments & technologies such as LDAP & databases. • Knowledge of common web application architectures, SSL, REST API concepts, etc. • Understanding of Continuous Integration and Continuous Deployment concepts and practices. • Experience with cloud computing environments. • Programming experience, anything from shell scripting to Java development. • Open source community contributions, especially Jenkins. • Previous experience in customer-facing roles. • Computer Science / IT degree or equivalent work experience. • Certifications: Cloud computing providers, Kubernetes, etc.

🏖️ Benefícios

• Health Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • HSA/FSA • Remote Work Environment • Flexible Time Off • Paid Company Holidays • Parental Leave • Variable Bonus Plan dependent on your role • Stock grant opportunities dependent on your role • 401(k) with Company Match