Senior Customer Support Engineer

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🕒 Julho 2

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Flashpoint Venture Capital

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2012

💳 Fintech

🤝 B2B

Fintech • B2B • Venture Capital

A Flashpoint Venture Capital é uma empresa de investimento em tecnologia que se especializa em fornecer capital inicial para fundadores de tecnologia em várias etapas de sua jornada. Eles oferecem venture capital, dívida de crescimento e investimentos em fundos secundários, gerenciando aproximadamente US$ 500 milhões em vários fundos com um portfólio significativo de investimentos ativos e saídas bem-sucedidas. O foco deles é apoiar empresas inovadoras, ajudando-as a crescer e ter sucesso na indústria tecnológica.

Descrição

• Take ownership of customer cases through our ticketing system, web meetings, and phone. • Troubleshoot and resolve complex product, data, and integration issues, including APIs, SAML/SSO, and AI-powered features. • Replicate reported defects, isolate root causes, and hand engineering actionable reports when escalation is needed. • Become a product expert as Flashpoint ships new capabilities, staying ahead of enhancements, new features, and emerging tooling. • Share knowledge as trends appear in customer requests, creating articles for the Flashpoint Help Center. • Monitor work queues to maintain balanced workloads and hit turnaround standards ensuring quality. • Partner with Customer Success Managers to help customers focus on the threats that matter and make smarter security decisions.

🎯 Requisitos

• A track record of solving technical problems • Hands-on experience supporting enterprise customers on complex technical and data-related issues in a SaaS environment • Working knowledge of APIs, SAML, and standard SaaS troubleshooting • Curiosity about AI and emerging technologies, with comfort learning tools that don't have documentation yet • Excellent client-facing written and verbal communication skills • An understanding of cybersecurity.

🏖️ Benefícios

• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. • Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, with ample opportunities to connect with coworkers. • Perks. Health and wellness perks like gym reimbursements, expensed lunches, and inclusive employee events. • Career Growth. Frequent, two-way feedback, regular performance reviews, learning and development opportunities.