Support Technician – Engineering Analysis

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🕒 Julho 2

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Milsoft Utility Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1989

🤝 B2B

☁️ SaaS

⚡ Energia

B2B • SaaS • Energy

Milsoft Utility Solutions é uma empresa de software que fornece sistemas integrados de engenharia, operações, gerenciamento de interrupções e informações ao cliente para provedores de serviços públicos. Sua plataforma inclui ferramentas de GIS e engenharia de campo, gerenciamento de interrupções e tempestades, análise de contingência e engenharia, contabilidade empresarial e faturamento de serviços públicos (CIS), gestão de dados de medidores/suporte AMI, gestão de trabalho e financeira, e soluções de comunicação, como IVR e atendimento ao cliente automatizado. A Milsoft oferece soluções locais e hospedadas e integra-se com parceiros de excelência para ajudar as concessionárias a planejar, operar e comunicar-se com os clientes de forma mais confiável e eficiente.

Descrição

• An EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment • Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction • The position will require some travel and after-hours on-call support time • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly • Advises customers on system settings and configurations that favorably impact software performance and user experience • Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team • Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and changes in software functionality through continuous product release cycles • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility • Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job

🎯 Requisitos

• Bachelor’s degree in Electrical Engineering or equivalent work experience • Prior experience in the electric utility field is preferred • Knowledge of Microsoft server/client operating systems, network architecture, and components • Experience with Lua scripting is a plus • Must be able to effectively communicate with customers, both verbally and in writing • Able to adapt and learn new technologies and retain knowledge for future applications