Client Delivery Project Manager

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🕒 Maio 20

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Velera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💳 Fintech

🏦 Bancário

Fintech • Banking • Financial Technology

A Velera é uma empresa que impulsiona o crescimento de cooperativas de crédito por meio de soluções fintech transformadoras e serviço excepcional. Com um profundo compromisso com o movimento das cooperativas de crédito, a Velera oferece soluções inovadoras que melhoram a experiência dos membros e promovem o bem-estar financeiro. A empresa colabora com instituições financeiras para abraçar mudanças e acelerar o sucesso em um cenário financeiro em rápida evolução, incorporando a filosofia de 'pessoas ajudando pessoas'.

Descrição

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives. • Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. • Leads project teams. • Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule. • Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule. • Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met. • Maintains project documentation; ensures project documents are complete, current, and appropriately stored. • Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks. • Ensures various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects. • Acts as the primary liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live. • Assumes responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoots project issues and escalates them to upper management if necessary. • Leads lesson learned exercises and participates in root cause analysis discussions. • Ensures that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure. • Collaborates effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met. • Facilitates project meetings including project kick off and specification meetings. • Travels to client locations to meet and discuss specifications, business objectives, and project options; facilitates meetings with key client personnel including IT for network connectivity and file mapping. • Maintains interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects. • Maintains thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.

🎯 Requisitos

• Bachelor’s degree in related field and/or equivalent combination experience and education is required. • 3 years of project management experience required. • 3 years in a client facing role required. • 3 years in the financial services industry with card processing and payment solutions preferred. • Client facing project leadership and card processing experience preferred. • Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio and Project. • Working knowledge of various project methodologies. • Working knowledge of Enterprise Project Management tools. • Working knowledge of debit and credit card processing and supporting financial technology products. • Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast paced environment while managing multiple projects and tasks and multiple organizations. • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids. • Possess strong leadership, interpersonal, and problem solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior level executives to make appropriate business decisions. • Ability to exercise discretion and good judgment in making decisions. • Ability to travel as needed, 25%.

🏖️ Benefícios

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program