Manager, Strategic Partnerships

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $117.000 - $187.200 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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Velera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

A Velera é uma empresa que impulsiona o crescimento de cooperativas de crédito por meio de soluções fintech transformadoras e serviço excepcional. Com um profundo compromisso com o movimento das cooperativas de crédito, a Velera oferece soluções inovadoras que melhoram a experiência dos membros e promovem o bem-estar financeiro. A empresa colabora com instituições financeiras para abraçar mudanças e acelerar o sucesso em um cenário financeiro em rápida evolução, incorporando a filosofia de 'pessoas ajudando pessoas'.

Descrição

• Manage a team of Strategic Partner Managers and ensure high-quality engagement with assigned partner relationships. • Align and optimize staff resources across partner relationships and maintain staff expertise. • Serve as subject matter expert for internal customers navigating partner service and operational relationships. • Maintain understanding of products, services, processing environments, client bases, setup, implementation, testing, pricing, billing, and reporting. • Direct partner service relationships, establish priorities, communicate objectives, and negotiate challenges. • Collaborate across partner management levels to optimize alignment and service support. • Review, monitor, and report partner performance against contractual SLAs and KPIs. • Hold partners accountable for corrective actions and process improvements. • Identify internal process or proficiency gaps and influence stakeholders to implement improvements. • Coordinate meetings to resolve complex issues. • Negotiate, escalate, and resolve high-urgency production incidents affecting clients and members. • Direct recovery of overpayments and contractual penalties; resolve billing issues and manage reimbursements, credits, fee waivers, and related contract matters. • Support and monitor special projects within Strategic Partnerships. • Lead, coach, mentor, train, evaluate, and develop staff. • Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination. • Foster a collaborative environment and recognize desired behavior and results. • Perform other duties as assigned.

🎯 Requisitos

• Bachelor’s Degree Required in Business, or combination of education and experience required. • Ten (10) years of experience in relationship or service management with an outside, third-party, card payments processing provider. • At least seven (7) years serving as the primary manager of escalated service and operational issues. • Experience managing revenue generating partnerships and leading a team required. • Prior supervisory experience preferred. • Expert-level knowledge in card processing relationship management. • Strong knowledge and experience with vendor management programs. • Ability to create, define, and implement policy and best practices. • Strong knowledge and experience with payment and/or financial services industry best practices, policies, and procedures. • This role is currently not eligible for sponsorship. • E-Verify Employer and Right to Work requirements apply.

🏖️ Benefícios

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging