Senior Client Delivery Project Manager – Member Services Contact Center

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🕒 Maio 20

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Velera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💳 Fintech

🏦 Bancário

Fintech • Banking • Financial Technology

A Velera é uma empresa que impulsiona o crescimento de cooperativas de crédito por meio de soluções fintech transformadoras e serviço excepcional. Com um profundo compromisso com o movimento das cooperativas de crédito, a Velera oferece soluções inovadoras que melhoram a experiência dos membros e promovem o bem-estar financeiro. A empresa colabora com instituições financeiras para abraçar mudanças e acelerar o sucesso em um cenário financeiro em rápida evolução, incorporando a filosofia de 'pessoas ajudando pessoas'.

Descrição

• Establishes and directs project work-team efforts to successfully plan, develop, test and implement projects. • Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives. • Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. • Facilitates and leads project resources to define tasks, durations, effort, and dependencies. • Partners with technology leaders to identify project resources and develop a comprehensive schedule. • Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities. • Maintains project documentation and ensures completeness. • Prepares and distributes project reports and communications. • Collaborates effectively with other project managers and external consulting organizations. • Travels to client locations to meet and discuss specifications, objectives, and options. • Serves as mentor for other Operational Services staff regarding project management methodologies.

🎯 Requisitos

• 7 years of project management experience required • 5 years in a client facing role required • 5 years in the financial services industry with card processing and payment solutions preferred • Large-scale conversion project leadership and card processing experience preferred • Client facing project leadership and card processing experience preferred. • Bachelor’s degree in related field and/or equivalent combination experience and education is required. • PMP certification preferred

🏖️ Benefícios

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program