System Operations Associate

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🕒 Julho 30

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CoDev

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2010

💼 Consultoria

🎯 Recrutamento

🏢 Corporativo

Consulting • Recruitment • Enterprise

A CoDev é uma empresa B2B de serviços gerenciados e força de trabalho que constrói, equipa e opera equipes seguras e offshore para desenvolvimento de software, operações de cloud/DevOps, AI/ML, suporte ao cliente, operações de back-office e funções de entrada no mercado. Oferece modelos de engajamento flexíveis, incluindo especialistas individuais, equipes dedicadas, equipes co-geridas e serviços totalmente gerenciados, além de fornecer suporte de RH, TI/segurança, equipamentos e suporte no local para garantir rápida integração, economia de custos e retenção de longo prazo para clientes corporativos.

Descrição

• Configure and maintain client accounts within the client's platform, including provisioning, system updates, and deactivations. • Manage bulk data uploads, including property and user information, survey participants, and training records. • Build and administer system configurations, including survey, training, and policy setups, as applicable. • Troubleshoot system issues, escalating complex cases as needed to internal technical teams. • Assist with user management, including account creation, permissions setup, and deactivations. • Provide technical support to Implementation and Project Management teams, ensuring smooth client onboarding and ongoing system usage. • Generate and distribute reports cross-departmentally to support internal and external stakeholders. • Collaborate with Product, Engineering, and Customer Success teams to improve system workflows and address client needs. • Utilize Salesforce and other project management tools to track implementation and system requests. • Maintain detailed documentation of system processes, configurations, and troubleshooting steps. • Contribute to process improvements to enhance efficiency and scalability.

🎯 Requisitos

• Experience in SaaS implementation, system operations, customer success, or related client-facing roles. • Strong technical aptitude with the ability to quickly learn and configure SaaS platforms. • Advanced Excel skills for data preparation and bulk uploads. • Strong organizational and time management skills, with the ability to handle multiple projects simultaneously. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • Ability to work independently and collaborate effectively across departments. • Experience with Salesforce, CRMs, Google Workspace, and project management tools (Asana, Jira, etc.). • Detail-oriented with strong problem-solving skills and a commitment to continuous improvement.

🏖️ Benefícios

• Check out our employee benefits!