Information Security Program Manager

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COFENSE

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

🔒 Cibersegurança

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

A COFENSE é uma empresa de cibersegurança especializada em detecção e resposta a phishing. Sua plataforma combina IA supervisionada por especialistas, inteligência de ameaças em tempo real, treinamento em conscientização em segurança e serviços gerenciados para detectar e remediar ataques de phishing por e-mail, SMS, voz e chat que escapam das defesas tradicionais. A solução SaaS se integra aos controles de segurança existentes para reduzir o tempo de permanência, automatizar a remediação e treinar continuamente os funcionários para diminuir o risco de phishing para clientes corporativos.

Descrição

• Reporting to the regional Practice Manager of Customer Experience (CX), the Information Security Program Manager will be responsible for managing a portfolio of customers, and will be tasked with maintaining client satisfaction. • This will be accomplished by ensuring our solutions meet the client’s business needs and objectives all while delivering standout strategic consultative guidance and excellent service. • Success in this position is measured by achieving revenue retention goals, product and feature adoption rates, identifying revenue uplift opportunities, and overall customer satisfaction metrics. • Successfully develop and manage relationships for assigned clients and stakeholders, supporting all Cofense products in use by the client. • Represent Cofense as the customer’s trusted advisor and subject matter expert. • Coordinate customer engagements to ensure successful onboarding and product implementation, as well as throughout the customer’s full lifecycle with Cofense. • Perform risk management to minimize churn. • Continue to effectively showcase the value of Cofense products and services and present Return on Investment (ROI) information to key client stakeholders. • Highlight any concerns and/or risks and share this with internal account partners and leadership. • Develop get-well plans, with the assistance of the account team, to help minimize risk and increase customer satisfaction. • Create and maintain comprehensive documentation for your book of business. • Perform administrative tasks and documentation within our CSM toolset. • Coordinate and collaborate with internal resources and third parties/vendors, as needed, for the successful execution of projects. • Ensure tasks are delivered on time, within scope and within budget. • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Responsible for the profitability of our services and increasing our customers Cofense product commitment through successful portfolio management. • Identify opportunities for revenue expansion within assigned accounts. • Own all aspects of a customer’s simulated phishing defense program and deliver on contractual requirements: Recommend customized phishing programs based on industry best practices and customer goals. • Ensure alignment of recommendations to the current threat landscape and the customer’s core business objectives. • Independently produce high-quality, client-ready deliverables to meet contractual requirements. • Share analytic deliverables and make operational and strategic recommendations based on the customer’s overarching security goals and key success indicators. • For Managed Training clients, run the customer’s simulated phishing program using Cofense solutions. • For assigned Managed Remediation clients, deliver monthly Remediation reports while personalizing the monthly meeting to consist of reviewing unique threats the client has received and review malware identified. • As necessary, travel to client sites to ensure excellent customer relationships. • Assist in training newer members on the team, cross-training with the larger CX organization and collaborate on process and procedural improvements across Cofense.

🎯 Requisitos

• Strong verbal and written communications skills. • Excel in developing a strong rapport with customers; showcase the ability to successfully manage assigned accounts wherein continued revenue generation, identification for additional opportunities and overall high levels of customer satisfaction is present. • Intermediate knowledge of the phishing threat landscape and the risk it presents to organizations. • Enthusiastic and creative with the ability to inspire, influence and encourage others, in relationships with customers and peers. • Analytical and process-focused mindset. • Attention to detail is critical. • Sense of ownership with a desire for action and willingness to jump in and roll-up your sleeves. • Dedicated approach to connecting with customers to understand their needs and ensuring they realize the full value of our products and services. • Excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction. • Project and program management skills. • Able to work independently to prepare and present deliverables to customers. • Fundamental understanding of messaging, SMTP, and email products. • Experience with Microsoft Word, Excel, AI tools, and PowerPoint.

🏖️ Benefícios

• Travel Required : Yes • Professional Services • Remote