Customer Success Lead

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🕒 Julho 27

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Cognassist

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

📚 Educação

☁️ SaaS

🤖 Inteligência Artificial

💰 $4.996.796 Venture Round - Cognassist em 2023-04

Education • SaaS • Artificial Intelligence

A Cognassist é uma fornecedora de uma plataforma de neuroinclusão baseada em evidências para provedores de educação e treinamento. Oferece uma avaliação cognitiva digital cientificamente validada, planos de suporte personalizados automatizados, registros de suporte mensais para conformidade e um assistente de aprendizagem de IA chamado Kai, que fornece estratégias personalizadas para os alunos. A Cognassist ajuda faculdades, provedores de aprendizagem e outras organizações educacionais a identificar as necessidades dos alunos precocemente, comprovar suporte para fins de financiamento e conformidade (como o Ofsted), e oferecer caminhos de aprendizagem personalizados e inclusivos.

Descrição

• Drive Customer Value & Growth • Own revenue expansion and contribute directly to net revenue retention targets. • Build strong relationships with clients, understanding their goals, challenges, and success drivers. • Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions. • Shape account strategies that deliver impact for customers and revenue growth for Cognassist. • Forecast and track account metrics with accuracy, delivering against quarterly revenue goals. • Customer Engagement & Adoption • Lead customer onboarding and activation, ensuring clients embed Cognassist effectively. • Deliver tailored enablement and training to drive adoption across teams and stakeholders. • Champion the benefits of cognitive profiling and learning strategies with senior client leaders. • Consultative Partnership • Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance. • Act as a trusted advisor — bringing fresh ideas, best practices, and solutions that add value. • Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation. • Advocacy & Influence • Convert customer success into advocacy: case studies, testimonials, and reference clients. • Engage executives and stakeholders to reinforce Cognassist’s strategic value. • Support timely renewals and negotiate agreements with commercial confidence. • Team Contribution & Best Practice • Share knowledge, insights, and proven approaches with Customer Success peers. • Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.

🎯 Requisitos

• Minimum 3 years in Customer Success, Sales, Account Management, or a similar client-facing role. • SaaS experience essential; EdTech background a plus. • Strong commercial acumen with proven success in renewals, upselling, and expansion. • Energetic, curious, and motivated by delivering customer impact and revenue growth. • Excellent communicator and influencer, comfortable with both frontline users and executives. • Organised, proactive, and resilient under pressure. • Skilled with CRM tools and Excel; confident using data to inform decisions. • Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.

🏖️ Benefícios

• EMI company share scheme, meaning you would own a percentage of shares, turning into significant monetary value in time. • Competitive salary. • Westfield Health cash plan. • 1-2-1 Sanctus coaching sessions to support personal and professional development with proactive mental wellbeing support. • Flexible working. • A paid day off on your birthday. • Aviva Life insurance. • Workplace Nursery Benefit. • Long service awards to celebrate key employment anniversaries. • Excellent discounts/wider wallet. • 5% matched contribution pension scheme. • Pension salary exchange scheme. • 25 days holiday + bank holidays (33 days). • Paid wellbeing days, volunteer days, and study days. • Quarterly All Star award. • Annual company Summer event. • Modern homeworking tech kit. • Enhanced maternity & paternity pay. • And being part of something AMAZING!