Customer Success Manager

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🕒 Julho 27

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Cognassist

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

📚 Educação

☁️ SaaS

🤖 Inteligência Artificial

💰 $4.996.796 Venture Round - Cognassist em 2023-04

Education • SaaS • Artificial Intelligence

A Cognassist é uma fornecedora de uma plataforma de neuroinclusão baseada em evidências para provedores de educação e treinamento. Oferece uma avaliação cognitiva digital cientificamente validada, planos de suporte personalizados automatizados, registros de suporte mensais para conformidade e um assistente de aprendizagem de IA chamado Kai, que fornece estratégias personalizadas para os alunos. A Cognassist ajuda faculdades, provedores de aprendizagem e outras organizações educacionais a identificar as necessidades dos alunos precocemente, comprovar suporte para fins de financiamento e conformidade (como o Ofsted), e oferecer caminhos de aprendizagem personalizados e inclusivos.

Descrição

• Build solid and profitable relationships with your clients and their employees through world-class customer service • Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities • Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally • Manage our Customer Service inbox and distribute to colleagues accordingly • Generate interest from clients for incremental sales from existing and other company products and services • Produce winning proposals and presentations for CSM’s to deliver • Support on the acquisition of case-studies and testimonial feedback • Assist with challenging client requests or issue escalations • Work closely with the software development team to scope priorities based on client demand • Act as the eyes and ears of the business spotting risks and opportunities • Responsible for communicating all changes/updates and reports to our smaller client base through email • Producing Digital quarterly business review for our smaller client base

🎯 Requisitos

• Experience of the Education and EdTech sector preferable but not mandatory • Demonstrable communication and relationship development skills via video and teleconference or face to face • Organised, hardworking and willing to build your career through success with clients • A quick learner and the ability to work and think clearly when under pressure • Proven work experience in administration or account management • Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel) • Experience delivering client-focused solutions to customer needs • Proven ability to juggle multiple projects at a time • Excellent listening, negotiation, and presentation abilities

🏖️ Benefícios

• Health insurance • Flexible working hours • Professional development opportunities