Group Product Manager, Compliance Agent Experience

🕒 Julho 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $243.865 - $286.900 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

✅ Gerente de Produto

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Coinbase

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

₿ Cripto

💸 Finanças

💰 $21.400.000 Post-IPO Equity em 2022-11

Consulting • Crypto • Finance

A Coinbase é uma exchange de criptomoedas líder que permite que pessoas físicas e instituições comprem, vendam e negociem diversos criptoativos, como Bitcoin e Ethereum. A empresa oferece ferramentas avançadas de trading, soluções institucionais e uma carteira de autocustódia para armazenar e gerenciar criptomoedas. Com forte foco em segurança e transparência, a Coinbase disponibiliza uma plataforma confiável usada por milhões de pessoas no mundo todo. Ela oferece diversos recursos, incluindo staking, ganhos de recompensas e a possibilidade de gastar cripto por meio de seus cartões. Além disso, a Coinbase fornece ferramentas para desenvolvedores e APIs para construir aplicações onchain, tornando-se um hub completo para participar da economia cripto.

Descrição

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening). • Define and execute a multi-year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency. • Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls. • Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely. • Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput. • Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption). • Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams. • Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement. • Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates. • Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

🎯 Requisitos

• Demonstrated AI fluency with proven ability to accelerate product management, design and development. • 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. • 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains. • 5+ years of leading and developing Product Management teams. • Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. • User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences. • Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision. • Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights. • Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. • Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. • Excellent written and verbal communication skills. • Ability to thrive and perform under pressure.

🏖️ Benefícios

• Health insurance • 401(k) • Bonuses • Stock options