Senior Strategic Program Lead

Vaga não está no LinkedIn

🕒 Julho 24

🏄 California – Remoto

🏄 California – Remote

💵 $108.630 / ano

⏰ Tempo Integral

🟠 Sênior

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Coinbase

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

₿ Cripto

💸 Finanças

💰 $21.400.000 Post-IPO Equity em 2022-11

Consulting • Crypto • Finance

A Coinbase é uma exchange de criptomoedas líder que permite que pessoas físicas e instituições comprem, vendam e negociem diversos criptoativos, como Bitcoin e Ethereum. A empresa oferece ferramentas avançadas de trading, soluções institucionais e uma carteira de autocustódia para armazenar e gerenciar criptomoedas. Com forte foco em segurança e transparência, a Coinbase disponibiliza uma plataforma confiável usada por milhões de pessoas no mundo todo. Ela oferece diversos recursos, incluindo staking, ganhos de recompensas e a possibilidade de gastar cripto por meio de seus cartões. Além disso, a Coinbase fornece ferramentas para desenvolvedores e APIs para construir aplicações onchain, tornando-se um hub completo para participar da economia cripto.

Descrição

• Own regional launch readiness by ensuring every product or policy launch is adapted for local markets, including language, payment methods, regulatory coverage, and agent enablement. • Surface and prioritize region-specific friction by monitoring emerging issues and themes, elevating local trust-breaking patterns to Program Managers and Product teams with clear paths to resolution. • Adapt global programs for local context by partnering with Program Managers and Product teams to customize policies, workflows, and automation where regulatory requirements or cultural behaviors differ. • Partner with regional CX, Ops, Risk, and Compliance leads to align on local experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities. • Represent regional customers in global forums, ensuring roadmap discussions, launch planning, and issue prioritization reflect the needs of customers across all markets.

🎯 Requisitos

• 3+ years of experience in program management within customer support operations • Demonstrated ability to use quantitative analysis and regional data to prioritize issues, inform launch decisions, and measure CX outcomes • Track record of operating across multiple regulated markets (e.g., EMEA, APAC) with working knowledge of compliance requirements such as AML/KYC, vulnerable customer obligations, or financial services regulations • Experience partnering cross-functionally with Product, Engineering, Compliance, and Operations teams to drive programs from planning through execution across multiple geographies • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

🏖️ Benefícios

• Health insurance • Dental insurance • Vision insurance • 401(k) plan